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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




motivating leader exploring opportunities to contribute dynamic operations, administration, business development, database and managerial skills in a challenging customer service management assignment.



career profile

ø  a.a.s., merchandising and small business management.

ø  over 14 years of diversified career business background.

ø  comprehensive understanding of customer service and operations management.

ø  adept in accounting and financial control.

ø  expertise in vendor negotiations.

ø  skilled at retail merchandising.

ø  have successfully managed multiple small businesses to successful profitability levels.

ø  excellent facilitator and communicator.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

ø  extensive community involvement for charitable causes.


professional experience

bob s auto plaza, ottawa, ks                                                                                                   2006 - present


         recruited to restructure and rollout improved customer service and sales initiatives.

         effectively negotiated positive rates with retail merchandise vendors.

         upgraded and improved financial programs covering a/r, a/p and employee payroll.

         launched effective process for filing state documentation.


little guy services/r&j repair, ottawa, ks                                                                                1998 - present


         concurrent assignment involving wide-ranging operational management.

         developed and executed retail merchandising process.

         launched improved merchandise shipping methodology.

         restructured scheduling of mechanics and builders.

         successfully negotiated improved merchandise vendor terms.

         orchestrated effective a/r and a/p program.

         utilized state-of-the-art material management and procurement processes to obtain optimum pricing/delivery.



earlier background

prior to 1998, was owner/operator, r&j cleaning, ottawa, ks.  in this assignment, started-up and managed this successful retail venture.  directed marketing, financial control, operations, bidding and procurement activities.



kansas city community college, kansas city, ks

associates of applied science, merchandising, small business management and accounting, 1999


community involvement

jaycees treasurer

chairman, 4th of july celebration

chairman, annual haunted house event, raising funds for underprivileged children

president, duck s unlimited chapter

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an a.a.s. degree, merchandising and small business management, and over 14 years of successful business experience.  to complement this background, i possess demonstrated expertise in exceptional customer service, merchandising, operations, financial control, negotiation and procurement, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy












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