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(xxx-xxx-xxxx
abc@xyz.com  

 

Account Management ▪ Technical Support

Well-rounded and energetic professional with 14+ years experience seeks new challenge

and opportunity to apply consummate skills in Account Management or Technical Support.

yyyyyy x. yyyyyy

Professional Profile                                                                  

  Escalate business development through strategic initiatives that increase productivity and revenue growth

  Self-motivated with diverse expertise; account management, sell communications products and services, implement trading applications, manage custom financial programs, and install, configure, support and maintain networks and printers

  Expand clientele by securing large-volume, high-profit accounts while maintaining existing customer base through adroit account management and exemplary customer service

  Communicate technical and complex information easily and concisely

  Demonstrate diagnostic, and collaborative problem-solving skills; respond calmly to tough situations; highly organized and detail oriented

  Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication

yyyyyy x. yyyyyy

Education and Professional Development                             

Certificates in A+, Network+, Security +, MCSA, MCSE 2000, and CCNA                                        2003

New Horizons School ▪ New York, NY

 

Bachelor of Science                                                                                                                      1993

Salve Regina University ▪ Newport, RI

Major in Financial Management

yyyyyy x. yyyyyy

Employment History                                                                    

Regional Account Manager III                                                                                   10/2006 C Present

Cogent Communications ▪ New York, NY

   Promoted from first level Corporate Accounts to third level Wholesale Account Manager

   Eagles Club Participant

   Sold first 10 Gig/E port in Kiev, Ukraine

   Increased revenue 100% above quota in 2007 and 2008; establish and maintain valuable relationships with Enterprise clients including law firms, financial institutions, and media companies

   Sell portfolio of products including: Dedicated Internet Access, Point to Points, Collocation, and hardware

Trading Floor Support                                                                                              04/2005 C 06/2006

CyberThink Inc. C UBS Capital Markets ▪ New York, NY

   Managed Bloomberg, Reuters, FactSet, and custom financial programs

   Troubleshoot for Microsoft Office, Adobe, Blackberry s and Avistar Video connections; ensured connectivity, and resolved all trading and customer site issues

Trading Floor Support                                                                                              09/2004 C 04/2005

Group One Trading LP C American Stock Exchange ▪ New York, NY

   Provided troubleshooting and reported UNIX option trading scripts to AMEX

   Maintained and supported WAN equipment including Cisco routers and switches

   Ensured connectivity between REDI Plus, Hyperfeed, Microhedge and Bloomberg

Trading Floor Support                                                                                              07/2003 C 09/2004   

Computer Search and Selections C UBS Wealth Management ▪ New York, NY

   Provided account maintenance, permissions, and various access utilizing Enterprise Manager

   Collaborated with network group resolving connectivity, and Market Data feeds running Bloomberg and Reuters

System Administrator                                                                                               09/1998 C 7/2002   

American Express ▪ New York, NY

   Maintained network support in a mixed NT/Novell environment; 5000 users

   Provided support to Board of Director s, Government Affairs Office C DC, Law Department, and Global Trading Floor

   Implemented trading applications, Lotus Notes, Remedy, VPN, and Oracle

   Installed, configured and maintained network printers utilizing Novell Directory Services

yyyyyy x. yyyyyy

Previous Employment                                                                  

Desktop Support Engineer, Prudential Securities ▪ New York, NY                                08/1997 C 09/1998  

Help Desk Specialist, Morgan Stanley Dean Witter ▪ New York, NY                              03/1995 C 08/1997

 

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abc@xyz.com

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Accounts Manager] position within your organization. I bring 14+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to motivate and inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in account management, troubleshooting, selling products and services, implementing trading applications, managing custom financial programs are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

Kevin Hynes

 

Enclosure

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

Thank you for meeting with me on [Day]. I thoroughly enjoyed discussing the prospects of working for your organization. I continue to believe I can bring [Company Name] refreshing insight and energize those around me to increased efficiencies.

 

My background demonstrates my ability to successfully interact with individuals from diverse cultural backgrounds, and I am a diligent and motivated employee with a solid background of skills and accomplishments. Given the opportunity, I believe that I would be a valuable asset to your organization.

 

Thank you, again, for sharing your time and insights regarding this position. I enthusiastically await your call to update me on the status of my candidacy.

 

Sincerely,

 

 

 

Kevin Hynes