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yyyyyy x. yyyyyy                0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       (xxx-xxx-xxxx •


productive, quality-oriented administrative professional eager to contribute exceptional business support,

project management, and interpersonal relation skills toward optimizing operations of a progressive organization.




ø  contribute sharp problem-solving abilities, strong analytical skills, and excellent communication and interpersonal relationship-building talents toward attaining maximum organizational success.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  proficient in microsoft office (word, excel, outlook) and quickbooks; willing to learn / master additional programs as necessary.


professional experience


billing clerk accounts receivable / collections

whitehead brothers, inc. lake city logistics, north little rock, ar                                   2005 c present

ø  apply dynamic financial support talents toward optimizing the operations of a high-volume trucking company, including performing wide-ranging administrative functions and projects within a fast-paced environment.

ø  effectively complete data entry; ensure accuracy of load sheets, prepare invoices, and resolve rate discrepancies.

ø  expertly prepare weekly accounts receivable reports, as well as quarterly fuel tax documentation to maintain seamless organizational processes at all times.


bookkeeper / customer service / collections

eagle bank and trust, little rock, ar                                                                                            2002 c 2004

ø  utilized exceptional multitasking abilities to perform comprehensive collections, bookkeeping, and customer service support duties within a high-profile, seven-branch financial institution.

ø  proactively reconciled cashiers checks and money order sales from all branches, along with proficiently balancing daily teller cash amounts; reconciled federal reserve statements; created general ledger tickets for encoding.

ø  demonstrated strong analytical skills toward closely evaluating client accounts for insufficiency, in addition to delivering quality customer service by contacting clients to advise of status and remedial actions required to clear outstanding checks; efficiently followed up to determine payment / non-payment.


clerical support (part-time)

jeanie transportation services, inc., sherwood, ar                                                                     2001 c 2002

ø  maximized administrative efficiency for a small trucking company s operations by successfully preparing general ledger for revenue, cash disbursements, and bank reconciliations utilizing quickbooks.

ø  exhibited outstanding organizational techniques to compile and prepare complex financial statements.


accounts receivable / credit and collections

penske truck leasing district office, little rock, ar                                                                 1999 c 2001

ø  drove district office success by providing essential accounts receivable activities within a 200-customer base district; served as a proactive liaison between customers and management to resolve all billing issues and strived to consistently maintain account payment status within a 30 - 45 day timeframe.

ø  conducted valuable weekly monthly meetings with management / department heads regarding various problem accounts, along with regularly preparing reports to be distributed to district management and related personnel.

ø  achieved all set collections objective established by the district within a three-month period; maintained consistently high goal completion rates throughout employment tenure.


city manager

national car rental, little rock, ar                                                                                              1990 c 1998

ø  optimized center operations by overseeing comprehensive human resources functions, including expertly coordinating all recruitment, hiring, training / development, osha, and disciplinary activities for over 50 employees.

ø  performed revenue / yield management, including achieving a revenue increase of 35% over the previous year; handled all budgeting and revenue forecasting to maintain cost-effective operational productivity.

ø  maintained exceptional levels of customer service at all times, including assisting in the attainment of a prestigious corporate award whereas the location placed first within a nationwide quality service tournament.


~ additional professional roles held prior to 1990 ~

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