Results-driven Professional eager to contribute expertise in Office Management and Holistic Client Relations toward actively collaborating with a dynamic organization in increasing productivity and efficiency of administrative functions.
Customer Service Protocols
Evaluation and Needs Assessments
Ø Comprehensive understanding of training environment with specialized skill set in evaluation, implementation and follow up.
Ø Strong development background with the ability to work independently on multiple projects simultaneously.
Ø Skilled at designing and implementing strategic plans to increase productivity and team cohesion.
Ø Uses knowledge of various company protocols to support executive management and foster relationships.
Ø Technology proficient with knowledge of numerous platforms and application including MS Office Suite.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Increase information sharing between executives, middle management, and staff through strategic communication protocols.
Ø Proactively educate and motivate employees to work with clear goals, vision and purpose.
Ø Identify client needs in order to effectively train and develop based on in-depth needs analysis.
Ø Drive efforts to identify and implement service behaviors designed to improve overall customer experience.
Ø Provide training support regarding retail operations, sales and marketing protocols, team building, and customer service methodologies.
Assistant Director, Pioneer Human Services 2008-2009
Primary responsibilities included supervision, training and oversight of 15 Monitor personnel.
Made recommendations to Director for hiring, transfers, and necessary correction/disciplinary actions.
Prepared shift Schedules.
Completed and submitted staff payroll.
Ensure that the facility rules and policies were followed in a fair and consistent manner and in compliance with all standards and contract requirements.
Program Monitor 2, Allvest Work Release, LLC 1997-2008
Inspected residents rooms and common areas for cleanliness and proper maintenance.
Reported any suspected unauthorized activity or absence to the shift supervisor.
Prepared incident reports as required.
Monitored alarm systems during scheduled times.
Program Monitor 1, Aacres Landing 1993-1997
Maintain daily logs, phone, resident in/out, visitor s in/out, and facility checks.
Monitored work details.
Conducted resident formal counts.
Communicated observations with coworkers.
- First Sergeant, United States Army
Ø Correctional Officer Science Program, Crown Academy
Ø Supply Course NCO Advanced, USA Quartermaster School
Ø Supply Course, USA Quartermaster School
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