Senior-Level Management Executive eager to contribute outstanding leadership expertise
and strategy development talents toward supporting a progressive organization
in optimizing bottom-line performance.
Possess 16 years of experience in assembling and motivating high-performing teams, developing business strategy, and attaining or surpassing organizational goals and targets.
Currently managing team on track to deliver $26M to Microsoft Exchange business segment in 2010 and growing more than 50% annually.
Adept at personnel training, coaching and development with substantial skills in customer service and satisfaction strategy planning.
Proactively influenced improvement of business management systems which resulted in heightened productivity and reliability.
Accomplished manager equally proficient in directing small teams to organizations of over 800 personnel.
Championed Microsoft strategy through multiple levels of management and recognized as 3-time Gold Star Winner.
Strong testing background and ability to hire effectively through rapid business expansion.
Deliver high quality products on schedule and within strict budget parameters.
Microsoft, Redmond, Washington 1992 to Present
Director of Client Services, EHS and MS Online (2005 to Present)
Lead and Partner Program Manager Live Meeting (2003 to 2005)
Partner Program Manager, Windows Customer Connection and Trust (2003)
General Manager, Product Support Services & Director, Microsoft Texas Site (1999 to 2002)
Director, Business Applications Support (1997 to 1999)
Group Manager MS Mail and Exchange Support (1995 to 1997)
Team Manager various support products (1994 to 1995)
LAN Manager Support and Windows NT Beta Engineer (1992 to 1993)
Captured $26M in savings by transitioning Consumer Support operation to business partners.
Navigated organizational development and change management efforts following an internal reorganization which placed 100+ employees in new positions.
Piloted projects and tools that became PSS (Product Support Services) standards such as Problem Determination Tools and Technical Routers.
Continued ... ►
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Professional Experience continued ...
Orchestrated strategic launch initiatives including design and implementation of corporate beta programs, partnerships with product groups, engineer training and readiness, phone routing and creative queue management.
Cost-effectively managed budget and maintained excellent business productivity as former strategic leader and community spokesperson for Microsoft Texas Site comprised of 1,200 employees.
Secured 2nd highest OHI company-wide for a General Manager with 100+ employees in 2001.
Pivotal member of Microsoft transition team for Placeware and FrontBridge acquisitions.
Elevated efficiency of business group year over year with same or fewer required resources.
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Systems Analyst, J.C. Penney, Dallas, Texas
LAN Design Specialist, Computer Land of Dallas, Dallas, Texas
Stock Broker, Merrill Lynch, Dallas, Texas
Bachelor of Business Degree in Statistics, University of Texas at Austin
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