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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

service-oriented information technology support specialist eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in maximizing operational performance


ø  offer more than eight years of progressive information technology experience, with expertise in systems administration, analysis, and desktop support

ø  strategically plan infrastructure layouts and installations to optimize stability; anticipate future business needs and allow for expansion

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings

ø  efficiently assess and respond to client-specific needs; escalate tickets and create, execute, troubleshoot, and document solutions and processes

ø  dynamic communication and relationship management skills; demonstrated ability to clearly explain complex technological concepts to end users with varying levels of knowledge

ø  exceptional aptitude for organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments


~ technical proficiencies ~

microsoft windows 2000 / xp / vista operating systems ~ ms office (word, excel, powerpoint, access, outlook) ~ ms visual basic 6.0 ~ ms visual c++ ~ ms visual sourcesafe 6.0 ~ ms frontpage ~

macromedia dreamweaver ~ html ~ javascript

professional experience                

dell inc., winston-salem, nc                                                                                                     7/05 c present

technical analyst ii, gitops                                      

  • efficiently provide technical support and training to a high volume of end-users; work closely with clients to resolve issues with personal computer hardware, software, and networks 
  • install, maintain, and upgrade computers, local area networks, server hardware, operating systems, software, and peripherals


wachovia corporation, winston-salem, nc                                                                                7/01 c 7/05

pc / lan management analyst, information services (4/03 c 7/05)

microcomputer coordinator, information services (7/01 c 4/03)

output device management analyst, information services (7/01 c 3/02)

  • in recognition of outstanding performance, steadily progressed within company to attain position responsible for performing a broad range of information services support functions
  • played an integral role in cost-effectively coordinating, installing, networking, and maintaining workstations and equipment
  • accurately executed troubleshooting, diagnostics, research, evaluation, and documentation procedures
  • served as lan administrator and authorized user access


winston-salem state university, winston-salem, nc                                                                  2001 

bachelor of science in management information systems

  • member, beta gamma sigma honor society
  • named to dean s list (1997 c 2001); granted high departmental honors (spring 2001)


~ professional development & certifications ~

comptia a+ certification ~ comptia network+ certification ~ comptia security+ certification


yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career opportunity in a desktop support capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in systems and network administration and analysis, with an extensive background in customer service and support functions.  i excel at planning, installing, configuring, maintaining, monitoring, and troubleshooting workstations, networks, and peripherals. my strong communication and technical skills have consistently proven instrumental in my success at working with users to resolve potential issues.  to complement this background, i hold a bs in management information systems and offer comptia a+, network+, and security+ certifications.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy



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