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yyyyyy x. yyyyyy

6437 so. garrison xxxxxxurt z xxxxxx, xxxxxx xxxxxx z xxx-xxx-xxxx z abc@xyz.xxxxxxm

experienced business professional with broad based experience in customer service, business operations, procurement and general management. eager to integrate strong customer service and xxxxxxmmunication skills toward supporting the goals of a progressive employer. entrepreneurial spirit with a genuine dedication to optimizing business practices that directly impact revenue results.

xxxxxxre xxxxxxmpetencies include:


*  persuasive and effective xxxxxxmmunicator

*  microsoft office/quickbooks

*  apollo/saber/ibm systems

*  fiscal acxxxxxxuntability/budget management

*  strong customer service skills

*  short and long term planning

*  staff development and teambuilding

*  vendor relations and xxxxxxntract negotiations


professional history


2003 to 2008: med1online, golden, xxxxxx - procurement manager

*  managed procurement and purchasing practices to enhance business outxxxxxxmes; effectively negotiated agreements for over $3mm in medical equipment from hospitals, physicians and dealers.

*  grew department operations to a staff of 5 and leveraged strong knowledge of ups, dhl and van line charges/shipping processes to optimize profitability results.


1997 to 2002: carlson wagonlit travel, englewood, xxxxxx - manager

*  led business development, client relationship management and marketing strategies to grow bookings by over 85% within 24 months.

*  cultivated and fostered lucrative business relationships with travel xxxxxxunselors and peers to increase year over year results; xxxxxxunseled, motivated and mentored staff to xxxxxxnsistently exceed performance expectations.


1993 to 1996: bitterroot travel, stevensville, mt - owner

*  led business development strategies to grow sales from $0 to $4mm within 24 months.

*  leveraged strong knowledge of travel industry processes to enhance customer experiences; booked vacation packages, tours and created personalized travel itineraries to capture new and repeat business.

*  managed budgets and expenses, hired and trained staff and increased brand awareness and positioning to lead this successful organization from inception.


1981 to 1993: american express travel, lakewood, xxxxxx - xxxxxxrporate travel supervisor

*  provided xxxxxxrporate travel arrangements and supervised call center activities to ensure a high level of customer service excellence.

*  increased employee retention with strong training and mentoring programs; developed key telephone policy and procedure guidelines, and increased effectiveness of overall department performance.

volunteer, jeffxxxxxx action center - assist homeless with identifying resources and housing opportunities..........received top volunteer award, 2009

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