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Yyyyyy x. yyyyyy

12408 Brightfield Drive Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Dynamic, articulate and ambitious Business Support Professional with a proven track record of leading critical project management initiatives to deliver innovative business solutions to key internal and external clients.  Eager to integrate advanced communication, technical and client relations talents toward supporting the goals of a progressive employer. 


Core competencies include:


   Process Management/Process Improvement

   Project Management Principles

   Training Development/ Technical Documentation

   Manage Internal/External Resources

   Technical Savvy/Business Management

   P&L/ROI/Fiscal Analysis

   Natural Leadership Style

   Persuasive and Effective Communicator


Professional History


1998 to 2010:  Texas Roadhouse, Xxxxxx, Xxxxxx

2008 to 2010:  Senior Manager, IT Restaurant Systems 

   Led project management strategies for IT field applications; performed extensive research and discovery, investment return, training, and process improvement strategies to enhance field performance reporting.

   Provided leadership and oversight for IT Help Desk and Help Desk Management staff; coordinated software and hardware escalation resolution for field locations, and managed maintenance of system wide cost management solutions UltiPro and JDEdwards.

   Partnered with key vendors to implemented advanced solutions including Radiant Hardware and POS software (Aloha), Cost Management solution (MenuLink), and Gift Card/Credit Card Processing (Paymentech)


2006 to 2008:  IT Help Desk Manager                                    

   Provided oversight for Help Desk Operations; managed staff of 8 Help Desk Analysts for 18x7 Call Center, and implemented training and development plans to optimize performance for this high-functioning team.

   Spearheaded revision processes for documentation and practices for PCI and SOX compliance requirements; maintained complete accountability for implementation of new Cost Management Solution.


2004 to 2006:  Help Desk Analyst                                                            

   Managed a team of 6 Help Desk Analysts tasked with providing critical software and hardware support; implemented solution driven data protection practices to ensure Sarbanes-Oxley compliance in preparation for IPO in October 2004.

   Trained and provided continued support to all analysts and field management teams on Cost Management software and Master Database for Aloha POS


2002 to 2004:  Business Systems Coach                

   Led critical design and implementation strategies for a complete Master  Database of PLU and menu schematics for 170+ field locations.

   Provided training and support for field staff on Cost Management, Inventory Management and Labor Cost Management solution software features and functionality.


Additional Related Positions


2000 to 2002:  Administrative Systems Specialist, IT               

1998 to 2000:  Server

Professional Development


Dale Carnegie - Communication and Management Training Series

University of Xxxxxx, Delphi Center for Teaching and Learning - Management Development

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