Yyyyyy x. yyyyyy
Dynamic, articulate and ambitious Business Support Professional with a proven track record of leading critical project management initiatives to deliver innovative business solutions to key internal and external clients. Eager to integrate advanced communication, technical and client relations talents toward supporting the goals of a progressive employer.
Core competencies include:
Process Management/Process Improvement
Project Management Principles
Training Development/ Technical Documentation
Manage Internal/External Resources
Technical Savvy/Business Management
Natural Leadership Style
Persuasive and Effective Communicator
1998 to 2010: Texas Roadhouse, Xxxxxx, Xxxxxx
2008 to 2010: Senior Manager, IT Restaurant Systems
Led project management strategies for IT field applications; performed extensive research and discovery, investment return, training, and process improvement strategies to enhance field performance reporting.
Provided leadership and oversight for IT Help Desk and Help Desk Management staff; coordinated software and hardware escalation resolution for field locations, and managed maintenance of system wide cost management solutions UltiPro and JDEdwards.
Partnered with key vendors to implemented advanced solutions including Radiant Hardware and POS software (Aloha), Cost Management solution (MenuLink), and Gift Card/Credit Card Processing (Paymentech)
2006 to 2008: IT Help Desk Manager
Provided oversight for Help Desk Operations; managed staff of 8 Help Desk Analysts for 18x7 Call Center, and implemented training and development plans to optimize performance for this high-functioning team.
Spearheaded revision processes for documentation and practices for PCI and SOX compliance requirements; maintained complete accountability for implementation of new Cost Management Solution.
2004 to 2006: Help Desk Analyst
Managed a team of 6 Help Desk Analysts tasked with providing critical software and hardware support; implemented solution driven data protection practices to ensure Sarbanes-Oxley compliance in preparation for IPO in October 2004.
Trained and provided continued support to all analysts and field management teams on Cost Management software and Master Database for Aloha POS
2002 to 2004: Business Systems Coach
Led critical design and implementation strategies for a complete Master Database of PLU and menu schematics for 170+ field locations.
Provided training and support for field staff on Cost Management, Inventory Management and Labor Cost Management solution software features and functionality.
Additional Related Positions
2000 to 2002: Administrative Systems Specialist, IT
1998 to 2000: Server
Dale Carnegie - Communication and Management Training Series
University of Xxxxxx, Delphi Center for Teaching and Learning - Management Development
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