yyyyyy x. yyyyyy       12330 north fairwood drive #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

experienced business professional offering dynamic skills in management, team building, customer service and organization eager to contribute to the success of a progressive organization in the role of general manager.

career profile

ø  over 13 years of successful background in the entertainment industry.

ø  solid experience in all phases of customer satisfaction and staff supervision.

ø  record of progression to assignments of increasing authority and responsibility.

ø  adept in recruitment, training and oversight of employee teams.

ø  facilitate promotional planning and execution.

ø  skilled in coordinating with multiple suppliers.

ø  provide in-depth, accurate revenue forecasting.

ø  skilled in advanced software applications such as ms office suite.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administration on a consistent basis.

professional experience

hooters owl club casino, spokane, wa                                                                                      2007 - present

floor manager & casino games dealer

      attend to customers, address and resolve complaints and accommodate special requests.

      manage and ensure casino asset security, reconcile accounting inaccuracies and deal games accurately.

      educate personnel in casino operations and create atmosphere of hospitality and friendliness.

 

big daddy s casino, spokane, wa                                                                                                  2002 - 2007

casino games dealer

      recruited to analyze casino financial performance and develop revenue-maximization strategies and policies.

      orchestrated development/implementation of new policies and revision of existing procedures.

      dealt all games efficiently and accurately.

 

fiesta bowl casino, richland, wa                                                                                                   1999 - 2002

casino general manager

      performed audits, bookkeeping, payroll, record maintenance, daily bank deposits and report writing.

      hired, trained/directed and disciplined staff of over 120 employees.

      prioritized, organized and delegated tasks, doubled revenue in two months and cut expenses by 30%.

 

other experience

prior to 1999, employed by havana s casino in capacity of floor manager & casino games dealer providing customer service, ensuring security of casino assets and dealing games accurately; sunset station casino as floor manager & casino games dealer doing same.

 

education

columbia basin college, pasco, wa

major 1989

 

spokane falls community college

major 1988