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Yyyyyy x. yyyyyy

2950 West 35th St. Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Business Development / Strategic Planning / Operational Analysis / Customer Service

Quality Assurance ~ Organizational Efficiency ~ Human Capital Development

Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at collaborating with internal organizations, ensuring the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.

Key Transferable Skill Sets

Strategic/Feasibility Plans • Leadership Principles • Customer Retention and Loyalty Focused • Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Customer Service Programs • Competitive Intelligence Assessments

Select Achievements & Contributions

         Executed action plan, recovering millions of dollars. JPMorgan Chase had an excessive amount of uncollected funds over three years old. Implemented comprehensive recovery action plan, incorporated new procedures and enforced C-level corporate authorization for tighter fiscal controls. Recovered $3M and put several corporate accounts in the black.

         Implemented strategic action plan, salvaging key account. JPMorgan Chase was in danger of losing major client requiring audits and reviews within a short time frame. Implemented quick recovery plan to accommodate client requirements. Retained loyal customer, mending relationship between client and company.

         Developed internal controls, enabling accurate reporting of cash flow. JPMorgan Chase had problems with late data entry updates, negatively impacting company cash flow. Developed process for internal controls, reducing late entries and delays. Improved on-time reporting performance by 5% and ensured accurate cash flow reporting.

         Initiated quick response, securing business. JPMorgan acquired new client who demanded quick program installation and turnaround. Directed quick response team that collaborated with internal and external organizations. Installed complete process within the customer time frame, solidifying a loyal customer relationship. 

         Identified error and improved process. Computershare discovered an error in client s dividend statement. Alerted corporate management, who sent a representative for a personal meeting with client. Developed immediate corrective action plan. Implemented double-check system to prevent recurrence.

         Audited and monitored $500M monthly transaction accounts, performance and internal operational metrics. (JPMorgan)

Qualifications Profile

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

Academic Training


- BBA C Business Administration (Emphasis in Operations Management)                          Baruch College

Transferable Competencies

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, strategic planning, financial feasibility assessments, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.

         Manage key accounts, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.

         Manage business facets including high level analyses related to departmental budgets and financial analyses.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

         Technology savvy and proficient in numerous software applications and platforms.

Professional Summary


Client Service Administrator

JPMorgan Chase                                                                                                                         2006 C 2010


Senior Account Administrator

Computershare Ltd.                                                                                                                    1991-2006


Primary Job Functions: Strategic Planning, Creation of Client Management Programs, High Level Analyses, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses.

















Yyyyyy x. yyyyyy








Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management.  My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services.  Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.   

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy


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