yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

objective

skilled business professional eager to contribute well-honed assessment and evaluative capacities in a challenging data analysis role.

 

career profile

ø  over eight years of administrative, leadership, document processing, departmental management, training and staff supervision experience.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  multiple awards for outstanding performance.

ø  self-driven, effective team leader with strong decision-making and training skills.

ø  effectively define, develop and execute operations to boost productivity and efficiency.

ø  adept in personnel coordination, problem resolution and cost control.

 

professional experience

national bankruptcy services.com (brice, vander, linden & wernick, pc), dallas, tx         2006 - present

foreclosure department business analyst (2009-present)

       promoted to manage processes, procedures and systems in department of up to 70 staff members.

       oversee caseaware file system, draft reports and facilitate case sequence steps and programming.

       effectively train new employees and attorneys.

       deliver well received yearly refresher courses for department.

       draft and distribute processes/system updates.

       act as leader of management meetings and discussions regarding improvements and efficiency increases.

       successfully coordinate between operations and legal sections to ensure process integrity.

       additionally, coordinate between department and accounting, technology, call center and other company sectors.

       originate departmental reporting on quarterly and yearly progress/trends and publish/distribute end-of-month volume and active portfolio reports to over 400 employees.

       assigned as foreclosure sale coordinator for operations and auctions in state of texas and report to federal national mortgage association.

       develop, organized and implement team-building exercises for department.

 

file opening supervisor (2007-2009)

       tasked to manage three teams with12 employees engaged in client trending and department training.

       achieved all deadlines, assigned daily tasks, developed/implemented incentive programs and monitored critical quality control issues.

 

legal assistant (2006-2007)

       advanced to responsibility to schedule hearings, appointments and meetings with attorneys.

       upgraded procedures, communicated with clients, performed billing and real estate surative tasks.

 

document team lead (2006)

       recruited to process/track documents, manage client systems for updates/status reports and coordinate with county clerks regarding real estate documentation.

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mervyn s irving, tx                                                                                                               2003 - 2006

fine jewelry team management

       scheduled employees, accounted for cash, priced, presented and tracked high-value merchandise and resolved customer problems.

       received and unloaded truck shipments, processed financial transactions, set up and verified advertising and researched product availability.

       top credit seller for 18 consecutive months, recipient of three corporate awards for positive customer recognition and employee of the month and employee of the year in 2005.

 

education

tarrant county college, bedford, tx

currently pursuing associate degree in forensic science