Dynamic Project Manager eager to contribute extensive technical, team leadership, and client relations expertise toward supporting the employer in achieving business goals and objectives.

 

 

• Proficient in full IT project lifecycle leadership and coordination; excel in employing PMI methodologies and considerable expertise in requirements gathering, data and process modeling, design/development, issue management, solution implementation, and support.   

         Methodical and focused problem solver with a solid reputation for integrity, relationship-building skills, presentation and negotiating talents, and commitment to quality control and client satisfaction.

         Motivate, train, manage, mentor, and inspire team members to display productivity and service excellence.

         Outstanding organizational, budgeting, multi-tasking, vendor relations, communication and prioritization skills; able to balance multiple projects simultaneously.

         Able to anticipate and swiftly resolve conflicts, elevate team morale, and maximize cooperation and efficiency.

         Exhibit adeptness throughout SDLC and an advanced understanding of Project Management Body of Knowledge (PMBOK) and CMM.

 

 

L-R Systems, Joliet, IL, 2008 to Present

Manager

• Direct systems analyst, financial analysts, and human resources specialist in daily business efforts, applying dynamic leadership talents toward motivating personnel in achieving and sustaining excellent levels of productivity.
• Delegate assignments, evaluate staff performance, and expeditiously resolve conflicts to maintain strong employee morale.  

 

Codeworks/Kohl s Department Stores, Menomonee Falls, WI, 2008           

Program Manager / Project Lead (Consultant)

         Spearheaded implementation of Remedy Service Management Program at Kohl s with full accountability for devising helpdesk procedures, prioritizing program tasks, and serving as primary point of contact for vendors and clients.

         Managed and supervised Remedy project team consisting of two developers, business analyst, tester, and a technical writer.

         Meticulously tracked and expedited project progress via Clarity and Open Workbench and reported status to business partners and upper management on a weekly basis.

         Strategically collaborated with Kohl s PMO Department to devise project management standards and steered compliance with standards in creating, modifying and maintaining project documentation.

 

COMSYS/Allstate Insurance Company, Buffalo Grove, IL, 2006 to 2007

Project Manager (Consultant)    

         Played a major role in resource allocation, project tracking, facilitating status meetings, managing team members, and driving cohesive efforts among clients and vendors.

 

Continued

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Professional Experience continued

 

         Oversaw projects for Customer Communications department; exhibited proficiency in using Microsoft Project and provided weekly status updates to upper management.

         Diligently updated project documentation including change/risk management details.

 

Glotel/Exelon Corporation, Chicago, IL, 2006

Project Manager  (Consultant)

         Championed Legal Matter Management Project and Career Management Project by creating and administering plan via MS Project, directing team of 15, and conducting regular status meetings.

         Assisted users in product testing and successfully resolved ongoing client issues.

 

Hewitt Associates, Lincolnshire, IL, 2005 to 2006

Project Manager / Requirements Specialist, Navigation and Access Solutions

         Demonstrated exemplary organizational skills in managing AccessDirect projects for multiple clients.

         Leveraged proven technical acumen to rectify multiple ongoing issues for clients, oversee phone system and web application, and use SQL to identify test data.

         Effectively created and maintained project documentation in Lotus Notes, facilitated requirements meetings, inspections and status meetings, and thoroughly recorded all issues in issue log.

         Assigned tasks to team members, consistently emphasizing productivity and client satisfaction.

         Conducted unit and functional tests prior to implementation to ensure flawless deployment.

 

Allstate Insurance Company, Northbrook, IL, 2000 to 2005

Project Manager / Applications Professional, Enterprise Applications       (2002 to 2005)

Applications Specialist, Enterprise Applications      (2000  to 2002)

         As Project Lead on Enterprise Applications component of Human Resources initiatives, managed web and mainframe aspects, delegated tasks to team members, and supervised all work to ensure adherence to defined schedules.

         Utilized MS Project extensively, communicated project progress to upper management and clients, and coordinated inspections with clients for each project phase.

         Regarded as timekeeping system subject matter expert on multiple Human Resources projects.

         Actively supported company in optimizing timekeeping system operations by skillfully troubleshooting and promptly resolving processing/system errors.

         Administered Infoquest System Support by performing routine maintenance, resolving numerous data issues and creating SQL queries to maintain data.

         Orchestrated multiple flashpoints for different areas of Human Resources to automatically load data.

         Applied significant programming expertise to create complex SQL queries, develop and modify JCL and COBOL programs, and function as mainframe programmer for Human Resources department.

 

 

Master of Business Administration, Aurora University, Aurora, IL, 2006

Bachelor of Science in Computer Information Systems, DeVry Institute of Technology, Chicago, IL, 2001

 

 

Software and Tools:     Microsoft Project, Microsoft SharePoint Server 2007, Microsoft Office (PowerPoint, Excel, Access, Outlook, and Word), Clarity, Open Workbench, Lotus Notes, XCOM, SNDM, FTP, JRS, DPI

Operating Systems:      DOS, MS Windows, OS MVS, UNIX

Programming / Languages:      COBOL, SQL, TSO/ISPF, SPF

Database Systems & Utilities:         DB2, IMS, QMF, SPUFI

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a substantial background in project management, proficiency in team leadership, and the flexibility to expertly handle concurrent projects with an unwavering commitment to accuracy, efficiency, and client satisfaction.  To complement these qualifications, I offer solid organizational, communication, analytical, and software development skills which are essential in a <insert job title/position> role.

 

As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exemplary work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy