yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
exploring career opportunities to utilize technical, problem-solving and communication abilities in a challenging information technology sales assignment.
ø high capacity for effective it business development.
ø over six years of exceptional user account management background.
ø able to provide wide-ranging strategic solutions to client issues.
ø college-level computer science studies.
ø skilled in training and development of professional personnel.
ø outstanding communications ability in intangible concepts.
ø deliver well received customer relations on a consistent basis.
ø strategically collaborate with personnel to maximize performance in facilitating projects and attaining operational goals.
ø skilled in planning and managing projects to optimize efficiency and meet critical timelines.
ø well-versed in system maintenance, network troubleshooting, customer service and sales.
microsoft windows xp/vista/7, office suite 2003/2007, mac osx, vmware, microsoft management console, itsm, ioq, ipass
wilson sonsini goodrich & rosati 2004 - present
help desk manager (2009-present)
deliver most competitive product packages to meet customer requirements based on functionality.
promoted to report to is management and chief information officer.
identifies opportunities to market to customers as solutions distributor of choice.
contribute to increased market share and revenue stream from assigned customers.
effectively coordinate with vendors and supervise 17 analysts.
collaborates and coordinates with customers to resolve all pertinent pre/post sales issues.
serves as primary point of technical leadership with sales teams in representing organization to clients.
manage analyst activities, terminations and analyst reports.
provides leadership for team members to develop skills in technical solutions analysis for transitioning vague requirements to resolve business issues into the delivery of appropriate solutions.
schedule new hire training and follow up plus on-going analyst training.
maintain after sale lead technical point of presence to ensure that solutions presented maximize opportunity through execution to end users.
review communications, clarify information for analysts and follow up on tickets.
yyyyyy x. yyyyyy
help desk supervisor (2006-2008)
advanced to oversee daily operations.
develop and manage user accounts utilizing ms management console.
additional responsibilities identical to above position.
senior help desk analyst (2005-2006)
tasked to assist users in resolving application, hardware and audio problems over the phone.
developed workspaces and external accounts for extranet users and new hires.
managed and inventoried loaner equipment and assisted analysts.
hardware & software technician support (2004-2005)
recruited to aid employees and clients with hardware and software problems.
inventoried computer equipment and set up systems for moves and new employees.
san jose city college, san jose, ca
computer science studies, 2003
san jose christian college, san jose, ca
general education studies, 1997
canada college, redwood city, ca
general education studies, 1995
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