yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

quality-focused, enthusiastic team player specializing in assisting executive-level management, providing world-class customer service, handling high-volume finances / banking, improving core processes, and supporting business growth eager to offer 18 years experience toward optimizing an employer s success.

 

profile of qualifications

 

         integral leader who makes decisions to maximize business productivity, corporate well-being, and client satisfaction.

         top performer who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who successfully interfaces among senior-level staff, business peers, vendors, and clients.

         ambitious team player who plans, prioritizes, and manages multiple tasks within deadline-driven environments.

         fluent in spanish.

 

key areas of expertise

 

administrative support                 inventory control                       account reconciliations                     customer service

data / files management              financial management               vendor / partner relations                 cost reports / invoices

business communications           correspondence drafting          strategic analysis / planning             front office operations

 

career highlights

 

         successfully claimed $400,000 and recovered approximately $327,000 as an independent contractor for anilix, inc., including enabling the company to attain an additional $35,000 in still outstanding and pending resolutions.

         strategically steered all processing, rate validation, account reconciliation, and bill payment for over 300 accounts.

         built and sustained credible operations by working with vendors to correct misapplied wire transfer payments totaling $1 million, along with communicating with vendors to properly post payments and issue credits for errors.

         ensured timely payment, late charge avoidance, and proper accruals for 225 vendor accounts during a peer s absence.

 

professional synopsis

 

data analysis / financial management

         optimize operations management efficiency by preparing complex reports for accurate analysis of customer network costs in coordination with agency requirements, regulatory compliance, and internal / external deadlines.

         contribute sharp analytical skills toward handling high-volumes of cash, bank deposits, and recordkeeping; performing cost reconciliations; populating reports for tracking and monitoring billing rates; and invoicing sales.

         perform key dispute documentation per specific vendor requirements for optimal claims tracking and resolution.

         cost-effectively order supplies / inventories to ensure consistently seamless business / administrative processes.

 

customer service / business relations

         utilize broad scope of industry knowledge toward handling customer requests and resolving business challenges.

         resolve invalid inconsistencies by interfacing among management and vendors after identifying erroneous charges.

         support companies in sustaining and developing business by building / maintaining key client relationships.

         liaise among senior-level professionals, colleagues, and customers to maximize success of varied operations.

 

professional experience

 

telecom analyst, independent contractor (anilix, inc.), atherton, ca                                                              2005 c present

global billing representative, independent contractor (ebay), san jose, ca                                                          2004 c 2005

bill verification analyst / collocation specialist, covad communications, san jose, ca                                        1999 c 2004

retail support associate / customer service representative, gte / verizon wireless, san ramon, ca        1992 c 1999

 

education & technical summary

 

associate s of applied science in business administration (3.96 gpa)                                             heald business college

 

microsoft office suite • microsoft windows xp • internet applications • types 40 wpm

willing to learn / master additional programs / software as necessary

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your key objectives.  i can offer 18 years of solid experience in front office operations, administrative support, customer service, financial administration, and business communications, and am well-versed in all facets of strategic analysis / planning, regulatory compliance, data / records management, and vendor / partner relations.

 

to complement my background, please note that i hold an associate s of applied science in business administration (3.96 gpa) from heald business college.

 

currently, as a telecom analyst for anilix, inc. (independent contractor), i optimize operations management efficiency by preparing complex reports for accurate analysis of customer network costs in coordination with agency requirements, regulatory compliance, and internal / external deadlines.  within this role, i successfully claimed $400,000 and recovered approximately $327,000, including enabling the company to attain an additional $35,000 in still outstanding and pending resolutions.

 

i also demonstrate strong experience in varied prior customer service-based positions whereas i utilized my broad scope of industry knowledge and dynamic communication and interpersonal relations talents toward handling wide-ranging customer requests and resolving business challenges.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

you will find me to be a results-focused professional who can contribute superior attention-to-detail and sharp problem-solving abilities.  in addition, i can plan, prioritize, and manage multiple tasks within fast-paced, high-pressure environments while streamlining business processes to increase profitability, personal productivity, operations efficiency, and quality of services provided.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

anna fagioli