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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx
abc@xyz.com


Objective

 

Versatile, motivated leader eager to contribute consulting expertise in strategic turnarounds, business development and change management toward actively supporting a progressive organization in optimizing bottom line profits.


Profile

 

Offer over 30 years of experience in managing turnarounds and building new business revenue, with consistent results in achieving fiscal and organizational objectives. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. Dynamic communication, presentation, relationship building and problem-solving abilities. Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.


 

Organizational Repositioning Advertising & Promotions Sales & Marketing Public Relations

Broadcasting Publishing Branding Market Penetration & Expansion Recruiting

Product Revitalization International Business Development Staff Training Budget Allocation


Career Background

 

United Air Lines, Reston, VA                                                                                          1999-2009        

Service Director and International First Class Concierge                     

  Contributed dynamic information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to First Class customer issues for timely resolution and enhanced satisfaction with company's delivery of customer service.

  Successfully optimized productivity, efficiency and quality of services by promptly and professionally handling all aspects of reservations, rebooking and ticketing.

  Demonstrated advanced communication and interpersonal relation abilities in diplomatically resolving customer issues and preventing escalation.

  Proactively assisted various well-known First Class passengers with discreet, confidential, and exceptional services.

 

Capital Region Resource Group, Mechanicsburg, PA                                                      1996-1999        

Regional Vice President

  Effectively created and produced quality marketing tools, correspondence, and related written collateral for a series of videotapes by prominent members of the National Speaker's Bureau, instrumental to driving revenue growth and facilitating competitive market leveraging.

  Strategically developed new retail outlets to diversify revenue streams, leading to increased sales and market share for military and leadership oriented books.

 

 

 

-Continued-

 

Yyyyyy x. yyyyyy                                                                                                   Page 2 of 3

  

 

Career Background continued

 

 

The Greater Washington Society of Association Executives, Washington, DC                  1995-1996        

Vice President of Communications

  Maintained full accountability for overseeing all communications programs for this 70-year-old association, including serving as Publisher and Editor-in-Chief of its monthly magazine, Executive Update.

  Developed and administered innovative online brand management and public relations programs to coordinate online presence; steered targeted web design and content preparation, integral to expanding brand and markets.  

  Exhibited solid leadership qualities in overseeing, mentoring and motivating magazine staff, playing an instrumental role in the development of top performing team members.

 

World Publishing Company, Inc., Evanston, IL                                                                1989-1992

Director of Advertising

  Led all aspects of marketing, research, promotion and advertising sales for a group of specialized travel and entertainment magazines.

  Defined lucrative markets for product expansion by conducting proactive research and building key relationships with high-level contacts leading organized tours, worldwide resorts and cruises.

  Contributed to business development by using proactive telephone prospecting techniques to generate new customers while maintaining current customers.

  Resourcefully capitalized in high-profile national and international tradeshow venues to drive market penetration and business growth; proficiently developed effective presentations and displays to capture target market attention.

 

Resort Condominiums International, Indianapolis, IN                                                        1985-1988

Publisher of Endless Vacation magazine and World Directory of Resorts

  Oversaw the publishing of a monthly magazine and annual directory with circulation of 700,000+, while managing a 27-member team.

  Cost-effectively allocated, administered and controlled $6.5+ million annual budget to maximize use of resources and boost bottom-line profitability while controlling costs.

  Directed the redesign and expansion of Endless Vacation magazine to enhance national competitive leveraging and drive revenue growth.

  Strategically launched an advertising and editorial office in New York City, hired a quality magazine design firm and hired additional staff members.

  Steered focus groups to evaluate magazine features and market segmentation as well as gather vital new feedback from high-profile clients.

  Built and trained top-performing, international sales personnel vital to boosting enterprise-wide advertising sales, directly resulting in 92 ad pages in the premier issue, the largest issue in the magazine s history.

  Planned, coordinated and led the successful transition of Endless Vacation into national syndicated research that provided a superlative demographic and psychographic profile of readers.


United States Naval Reserve Headquarters, New Orleans, LA                                           1984-1985

Director of Advertising and Marketing

  Recalled to active duty as Lieutenant Commander to lead recruitment marketing and public affairs programs. 

  Innovatively launched targeted advertising and marketing strategies to optimize recruiting, including managing direct mailing campaign of over 8 million pieces and the production of a 15-minute feature film in support of the new Sea and Air Mariner Program (SAM).

 

 

 

-Continued-

 

Yyyyyy x. yyyyyy                                                                                                   Page 3 of 3

  

 

Career Background continued

 

 

General Communications, Inc., Denver, CO                                                                     1983-1984

Publications Director

  Applied strategic turnaround skills toward actively leading the transition of Denver Business Weekly, a tabloid black and white weekly newspaper, into a four-color monthly magazine.

  Played an instrumental role in ensuring a smooth transition by directly overseeing the change of editorial content and direction, design, production, circulation, promotion, marketing and advertising sales.

 

Titsch Publishing, Inc., Denver, CO                                                                                1979-1983

Publisher of Colorado Business magazine

  Conceptualized, developed and executed a special advertorial insert that provided targeted geographical and industry-specific editorial of special interest to readers, leading to the magazine exceeding $1 million in revenues for the first time in its history and 300% increase in advertising revenues the following year.

  Expanded readership through targeted direct mail solicitations to high-level business owners and decision makers to diversify revenue streams, leading to increased sales and market share in the Colorado and the Rocky Mountain region.

 

Xerox Corporation, Inc., Albuquerque, NM                                                                      1972-1979

Sales Executive, Top Secret Clearance

  Earned three President's Club awards for superior sales achievement.

  Successfully drove sales by actively consulting with high-level clients to define and address their specific needs, providing effective presentations and steering persuasive negotiations to close transactions.


Education

 

BA in Communication Arts - University of New Mexico

Graduate Studies in Speech and Journalism


Publications

 

Four-Stars: One on One, a collection of excerpts from interviews with generals and admirals (In Progress)

The Two Koreas: A 50-Year Chronology 1948-1998 (to be published by Greenwood Press)

Four Star Leadership for Leaders (Executive Books, 1997)

The Dictionary of World War Two Generals & Flag Officers (Greenwood Press, 1996)

Co-author with General Shy Meyer, former Chief of Staff, U.S. Army, of Who Will Lead? (Praeger, 1995)

 

 

 

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