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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Operations Manager

Communication Dynamics ~ Account Management ~ Market Penetration


Results-driven Management Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the marketplace. 

Key Transferable Skill Sets


Operations Oversight • Leadership Principles • Concept Development • Multi-Site Management

Policy-Making • Community Relations • Networking Strategies • Program Implementation

Financial Analysis/P&L • Sustainability Planning • Business Expansion

Business Process Development • Consultative Selling




         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Transferable Competencies


         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

         Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

         Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

         Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

         Resolve issues quickly through careful data analysis including technical and functional information.

         Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.





Select Accomplishments


         Completed Aamco franchise management training program with a graduating score of 99.5%. (Aamco)

         Significantly increased profits through superior customer service and attention to detail with a dynamic sales strategy from customer reception to vehicle delivery. (Aamco)

         Contracted to reestablish the positions of 8 company owned centers in their local market for the purpose of refranchising. (Quality)

         Consistently maintained a customer service index score of 95% or above. (Antioch Toyota)

         Consistently achieved monthly bonuses through increased department sales by exceeding company set goals. (Antioch Toyota)

         Regular recipient of awards related to customer service excellence and increases in gross annual sales. (Speedee)

Professional Synopsis



Aamco Transmissions, San Ramon, CA                                                                                             2008-2010


         Primary responsibilities: Identify new business opportunities and turn potential prospects into active customers by consulting customers on manufacturing efficiencies. Manage new and existing business sales volume along with a customer service support team.

         Budget management with portfolio perspective toward goal of improving performance, efficiency and profitability of all spend as well as ensure all programs are delivered within budget.

         Develop and implement internal policies and procedures.

         Maintain oversight of vendor sourcing and relations as well as recruit and develop of personnel.

         Analyzed P&L, financial statements, and budgetary plans and align business strategies accordingly.


District Manager

Quality Tune Up, S.F. Bay Area, CA                                                                                                        2008


         Primary responsibilities: Managed profit and loss analysis of each center, then correctively managed efficiencies through the development and execution of creative action plans.  

         Effectively maintained oversight of site operations and support of facilities staff. 

         Scheduled and trained staff, conducted operational meetings, oversight of inventory and cost control, as well as attainment of organization goals.

         Analyzed P&L, financial statements, and budgetary plans and align business strategies accordingly.


Customer Service Advisor

Antioch Toyota, Antioch, CA                                                                                                        2007-2008


         Primary responsibilities: Developed strategies and tested new customer service programs to gain support of leadership and prioritize initiatives to enhance and maximize existing programs.

         Communicated proactively with customers and departmental respurces to ensure quality assurance metrics were adhered to at all times.



Speedee Oil Change & Tune Up, Livermore, CA                                                                           2003-2007


         Primary responsibilities: Assisted corporate executives with the development of new and innovative franchise support, employee training, and customer follow up programs.

         Provided all employees with constant hands on training of all mechanical skills required for their daily tasks.






Yyyyyy x. yyyyyy

 (xxx-xxx-xxxx /









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer experience as an operations, sales and marketing and business development specialist, particularly within the automotive industry.  I believe you will find my work ethic, knowledge of operational policies and procedures, as well as my ability to articulate products and services an excellent fit within your company.  

 I am accustomed to integrating into various cultures and environments. I am experienced at managing and leading others as well as developing and implementing best practices models to increase efficiency and productivity. 

            Additionally, I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy
















Yyyyyy x. yyyyyy

 (xxx-xxx-xxxx /




Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in planning and execution of in-depth operational plans, solid networking and relationship cultivation skills, human capital management and development, strong communication skills, and the ability to manage and motivate teams, along with a concise understanding of the technical side of the automotive business.   


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and aligning my work ethic to customer and client needs.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Yyyyyy x. yyyyyy






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