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yyyyyy x. yyyyyy
solutions-focused it executive eager to contribute technical expertise as well as strong project management, team building/leadership and client relation skills toward actively supporting an organization optimizing operational and financial performance.
ø offer over 20 years of progressive it experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.
ø results-driven leader who effectively mentors, trains and leads top-performing teams.
ø expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.
ø dynamic skills in client interfacing, facilities planning/provisioning and vendor negotiations and relations.
ø proficiently steer projects from concept through delivery.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.
ø comprehensive background in client relations, operations and financial management.
ø cost-effectively administer multi-million dollar budgets and assets.
ø boosted customer satisfaction to 99% across functional groups by establishing a customer satisfaction survey and ensuring continuous provision of highest quality service.
ø achieved 30+% profitability in technical groups through dynamic leadership for 5 consecutive years, increasing edita.
ø successfully managed all major customer accounts, generating the majority of revenue for the company.
ø successfully established a centralized corporate data center and maintained 99.9% uptime on both internal and web networks, illustrating solid technological expertise in maximizing daily operations.
ø exhibited sharp business acumen and technological talent in designing and implementing web farm of over 35 client and internal hosted web sites, utilizing a combination of cisco, compaq and sun equipment.
cdi technology llc - farmington hills, mi 2002-2008
contributed dynamic leadership skills in managing all aspects of daily technical operations with a department of 18 personnel, with full accountability for steering cio functions and responsibilities.
conducted comprehensive review and analysis of operations to identify and implement targeted strategies to improve productivity and reduce costs through technology-driven solutions implementation.
actively supported company in sustaining and growing business by providing quality technical support for broad range of business clients; promptly responded to all service issues impacting server, workstation, wiring, telecom, and applications to mitigate down time and maximize operational efficiencies.
collaborated directly with department managers to analyze and document process and system flows and establish consistent hardware/software standards, demonstrating exceptional communication and multitasking abilities in achieving operational goals and timelines.
created proactive system upgrades and enhancements for optimal results; planned and updated voip telephony system and crm system including customer support portal component and email migration.
mentored, motivated and developed staff, playing a solid role in supporting the development of top-performing team members.
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thomas j. kirschner page 2 of 2
vsi holdings - bloomfield hills, mi 1995-2002
director of technical operations
proficiently led day-to-day technical operations, oversaw 6 team members and reported directly to cio.
relied upon to lend technical expertise and served as director of telecommunication, networking, technical support, web farm, data center operations, digital print and database administration teams.
strategically defined, developed and executed corporate-wide system standards instrumental to boosting productivity, efficiency and quality of multi-site operations.
implemented an eight-location wide area network with high-speed connections including isdn, ds3, t-1 and fractal t-spans, instrumental to optimizing performance.
innovatively created and executed standard operating and disaster recover procedures for all it and call center operations to ensure a smooth flow of operations.
tw services inc. - spartanburg, sc
regional computer specialist
business management - oakland community college
computer science - national institute of technology
novell certified administrator - us connect
novell certified engineer - us connect
microsoft nt advance administrator - mastering
gartner certified project management - new horizons
certified cms administration - avaya university
hiring agent name
i am currently exploring new opportunities, and am interested in joining your team. to acquaint you with my qualifications, i m submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated, i offer over 20 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele. i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance. i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships.
as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
thomas j. kirschner
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