Yyyyyy x. yyyyyy

 

Business Operations and Support Professional

Internal and External Customer Support / Purchasing / Time Management

 

Experiexxxxxxed Business Operations Specialist with expertise in Purchasing, Order Fulfillment and Customer Relations in consumer driven industries.  Valuable team player with the ability to provide project management support and work within a collaborative environment to ensure customer deliverables on time and on budget. Consummate professional with excellent organizational and interpersonal skills seeking an Operations Support position with a progressive organization that values strong leadership skill and dedication to driving operational efficiexxxxxxies.

 

 

Build and Maintain Relationships

Computer/Technologically Savvy

Customer Service Dedication

Effectively Manage Multiple Projects

Excellent Communication & Presentation Skills

Organized & Detail Oriented

Strategic Planning & Execution

Strong Scheduling Capabilities

 

SAP, Reflections, Plexus, Windows XP, GPSM, WHMS, ACCESS, Microsoft PowerPoint, Excel, Word, Outlook, BAAN, DDMEZ, PMS, Part Smart, Dispatch One, Livelink, Contivity VPN, MCS and  Net Meeting

 

 

Nortel, Global Supply and Repair Organization, Research Triangle Park, XXXXXX (2007 to Present)

Supply and Repair Planner (2007 to 2009)

w  Drive organizational goals for customer service, inventory targets and materials forecasting for a global telecom manufacturer and service provider; generate monthly forecast reports and gauge customer demand and usage trends to define production goals.

w  Consistently achieve superior customer service scores (97%,) and ensure that all customers receive responses to inquiries within 24 hours.

w  Integrate Six Sigma Lean prixxxxxxiples for purchasing and production initiatives, establish and adhere to inventory targets resulting in a 20% inventory reductions.

w  Established inventory targets and obtained 20% inventory reduction.

 

Order Fulfillment Prime  (1995 to 2007)

w  Managed full cycle fulfillment responsibilities by securing effective working relationships with outsources supply base; built a $50MM materials operations by providing superior customer service and fulfilling emergexxxxxxy materials request promptly and accurately.

w  Gained reputation as a trusted and knowledgeable business partner and received superior customer feedback.

w  Supported 7 Sales Team and aided in the securing of over $60MM in new sales; created and executed a new process to track reschedules and requests by market, and decreased reschedules by 30%.

 

Customer Service Representative (1995 to 1999)

w  Provided installation support for both domestic and international markets; accommodated 24 hour turnaround on materials requests and received 8 Customer Service Excellexxxxxxe Awards from the Field Installations Team.

 

 

Senior Materials Specialist (1990 to 1995), Spec Editor (1988 to 1990) and Order Entry Operator (1984 to 1988)

 

 

Professional Impact/Personal Power, Managing Customer Relationships, Effective Communication

Time Management, Advaxxxxxxed Excel, Word and PowerPoint, World Class Manufacturing and various Telecommunications Courses.

Yyyyyy x. yyyyyy

 

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

During my successful career as a Business Support Professional, I have gained considerable experiexxxxxxe managing operations in a fast paced setting.  I am highly adept at identifying clients needs and suggesting products and services that meet those needs.  I have gained a reputation for being proactive and persistent, and my employers have acknowledged my outstanding ability to manage multiple tasks with ease.

 

In addition, I have a solid record of achieving or surpassing performaxxxxxxe expectations. My ability to cultivate relationships and manage purchasing and fulfillment fuxxxxxxtions makes me an ideal candidate for your <position name> position.  In addition, I am highly computer savvy and know how to delegate responsibilities and coordinate my time.  I believe I could make great contributions to <organization here> in the position of <position here>.

 

Please contact me at your earliest conveniexxxxxxe to arrange a meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.