solid it and technical systems knowledge, administrative ability, leadership, and client relations abilities ~ listen to clients attentively to determine the best way to meet clients needs with the appropriate level of concern and clarity ~ skilled in analyzing project information and preparing reports to determine or maintain record of it activities ~ vast knowledge of it management systems and protocol in accordance with the associated procedures and established standards ~ professional and tactful communicator; builder of beneficial relationships with customers and staff. technical competencies windows vista, xp & 2000, mac os and unix operating system, ms office and works, adobe photoshop, arc gis, ms visio & project, microsoft access. bilingual in spanish & english.
ms in internet technology c pace university, new york, ny, 5/2008: gpa c 3.95
bba in business management (e-business) c berkeley college, new york, ny, 9/2002
- graduated with honors (3.5 gpa) • alpha sigma lambda
technology & security and risk services staff, 7/2008 c 11/2008
ernst and young llp, new york, ny
collaborated with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents.
worked with the engagement team to document the business processes dependent on information technology.
demonstrated and applied a thorough understanding of complex information systems.
used knowledge of the current it environment and industry it trends to identify the engagement and client service issues, and communicated this information to the engagement team and client management through written correspondence and verbal presentations.
demonstrated and applied strong project management skills, inspire teamwork and responsibility with engagement team members, and used current technology and tools to enhance the effectiveness of deliverables and services.
assisted clients to focus on fundamental as well as emerging it issues as clients develop and execute plans to respond to their stakeholder expectations.
provided insights into how leading organizations prioritize their efforts to ensure that it investments provide maximum security and risk mitigation in the most cost effective manner.
helped to protect it assets against external viruses, cyber terrorism and other malicious attacks and internal security threats.
advised on software application controls integrity, improved it processes, and addressed regulatory compliance on it applications
it special projects support intern, 2/2007 c 6/2008
nyc health and hospital corporation, new york, ny
successfully completed data center consolidation project in collaboration with the asst. vice president for budget and contracts (it department).
ensured that staff remained up-to-date with project progression through meeting minutes and periodic discussions of project happenings.
implemented visio into tracking project milestones and implemented a portal to communicate with other staff concerning the progression of projects.
held accountable for securing server, switches, and other components for all nyc hhc hospitals.
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administrative assistant, 3/2006 c 1/2007
tadco construction corp, new york, ny
provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
administrative assistant, 7/2005 c 4/2006
tmt restoration consultants, new york, ny
supported senior management, project managers, and clients in all manner of administrative tasks.
attended meetings to record minutes; compiled, transcribed, and distributed minutes of meetings.
conducted research, compiled data, and prepared papers.
coordinated and directed office services, such as records preparation in order to aid executives.
interpreted administrative and operating policies and procedures for employees.
managed and maintained executives' schedules.
staff operations assistant, 6/2003 c 6/2004
the segal company, new york, ny
handled disbursement of packages and shipping of packages to external parties.
*****additional experience as mailroom clerk/receptionist for dca advertising inc., new york, ny
<<first name>> <<last name>>
<<street address, suite #>>
<<city, state zip code>>
dear <<courtesy>> <<last name>>,
my years of experience in information technology and as an administrative assistant lead me to believe that i should become a successful addition to <<company>> as a <<position>>. as you review my career history as demonstrated in the attached r sum , you are sure to see my familiarity with all aspects of project management, executive support, team spirit, and communication. professionalism and tact effectively combine with my education and expertise to produce a strong professional that delivers undeniable results.
my ability to communicate effectively both orally and in writing within a business office environment is strengthened by the mastery of pcs and relevant applications and systems. as an administrative professional, i correctly compiled and maintained comprehensive information and records. i exercised initiative and work independently, applying sound judgment, discretion and establish priorities accordingly. my success derives from the consistency of creating lasting relationships with people from diverse cultures and professional backgrounds. past projects under my management exemplify a high degree of character, integrity alongside shrewd business acumen. even when training other professionals my goal is always to achieve maximum motivation, teamwork, and efficacy.
yyyyyy x. yyyyyy
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