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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cellxxx-xxx-xxxx

abc@xyz.com


 

Senior Fixed Operations Management Executive


Profile

 

Offering progressive experience in the auto industry, with consistent results in achieving fiscal and organizational objectives. Comprehensive background in service management, fixed operations and consulting. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing teams. Effectively establish and manage key relationships with decision makers and strategic partners.

 

Dealership Management Customer Relations Team Leadership Profit and Loss

Budgeting/Forecasting Warranty Administration Systems Implementation Process Improvement

Quality Control Equipment Maintenance/Purchasing Resource Allocation/Administration


Career Background

 

AUTOMOTIVE PROCESS CONSULTANT - MSX International                                         2004-2008

  Contributed industry expertise toward training automotive dealerships on automotive service and parts processes and educating Service Managers and advisors on how to sell and use the multi-point inspection, traveling throughout the East Coast from Baltimore to the Keys.

  Trained and motivated diverse staff from 150 dealers, boosting their development and performance.

  Increased CSI, profitability, and parts sales by collaboratively working with regional zone office.

  Applied sharp business acumen toward defining and developing targeted plans to boost performance and delivered dynamic and educational presentations to support enterprise-wide operations.

 

CONSULTANT AND FILL IN SERVICE DIRECTOR - Ippolito Consulting              2002-2004          

  Proactively built and established key relationships and advised numerous dealerships, including Ford, Chrysler, Jeep, Cadillac, Pontiac, GMC, Chevrolet, Kia, Lincoln, Hyundai, Panos, International Truck, Dodge, BMW, and Suzuki throughout the East and Southeast.

  Relied upon to lend expertise toward directly training them on broad range of sales and operations, including production, service drive sales/training, lateral support and effective labor rate management.

  Innovatively designed, developed and taught strategies on marketing, equipment purchases, P&L, multipoint inspections, CSI, menu building, the walk around process, pay plans, appointment systems, repair order review and dealing with vendors.

 

SERVICE DIRECTOR - Byerly Automotive Group, Louisville, KY                                     1999-2001

  Exhibited solid leadership qualities in managing 45 service department staff members, with strong focus on optimizing productivity, efficiency and quality of services.

  Won Fords President Award in 2000-2001, due to exceptional service and dedication.

  Acquired numerous certifications and titles, including Master Certified Service Manager and Blue Oval Certified.

 

FIXED OPERATIONS DIRECTOR - Freedom Dodge, Chrysler, Jeep, Lexington, KY        1997-1999

  Recognized for strong customer service and operations management, achieving status of Diamond Certified Service Manager.

  Supervised, trained and evaluated 88 fixed operations staff personnel, ensuring critical compliance with company policies and procedures to achieve goals and timelines.

  Increased effective labor rate by $5.00 and staff by 35%.

  Achieved Five Star Rating 1998-1999.

 

Prior Experience

 

Service Director - Rick Warner Chrysler, Salt Lake City, UT

Service & Parts Director - Russ Darrow Automotive Group, Appleton/West Bend/Milwaukee/Madison, WI

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