Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                                 abc@xyz.com

 

Career Objective                                                                                            

Motivated professional eager to continue to contribute to company s success by applying dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance.

 

Profile                                                                                                              

Ø  Offer extensive experience in sales and customer service, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Proficient in Microsoft Word & Excel.

 

Professional Experience                                                                               

Consolidated Resorts (Tahiti Village)                                                                              2007-Present

Tour Coordinator

  Apply industry expertise and strong communication skills toward greeting guests, checking them into the tour and hotel, answering phones and providing information.

  Exhibit technical skills in troubleshooting basic computer problems and preparing online reports for employees and management.

  Proficiently coordinate check-ins, promptly resolve issues and collaborate with hotel personnel, demonstrating exceptional multitasking and leadership abilities in achieving operational goals and timelines.

  Efficiently plan tour workflow and effectively perform various supervisory duties.

 

Glendale Methodist Church                                                                                             Years

Daycare Director

  Directly managed 5 employees, as well as supervising activities scheduling for all children.

  Built and established key relationships with parents, principals and church board members to keep an ongoing log of programs and activities.

  Cost-effectively allocated and administered the budget for recordkeeping purposes.

  Steered snack ordering and school vehicle care/maintenance.

 

County Recorders Office                                                                                               2007

Customer Service Representative

  Contributed advanced communication skills in handling a multi-line telephone system and responding to public inquiries regarding deeds and marriage licenses.

  Successfully promoted superior service and exceptional customer satisfaction, receiving a certificate from the Mayor and Chamber of Commerce for Excellent Customer Service.

 

Polo Towers Timeshare Company                                                                                  2006-2007

Tour Coordinator

  Illustrated sharp sales and business acumen in leading unit tours, demonstrating products and selling owners on upgrades.

  Proactively liaised with management, staff, prospective clients, owners and guests.

 

Forest Lawn Memorial Parks & Mortuaries                                                                      1988-2002

Client Representative, First Call Representative & Memorial Counselor/Salesperson

  Maintained full accountability for coordinating with all departments to ensure timely completion of all requests, as well as communicating directly with mortuaries, doctors, coroners and families.

  Achieved numerous awards and recognition from senior management for exceptional performance.

 

Professional Training                                                                                    

Sales License - Cemetery Property & Commodities

Select Seminars - Consolidated Resorts (Tahiti Village)