solutions-focused it professional  with expertise in programming, networking and desktop support  eager to contribute technical proficiencies as well as strong troubleshooting/project management skills toward optimizing company performance

 

profile

 

ø  develop and implement cutting-edge best practice digital technology methodologies and ongoing improvement programs to achieve strategic and cost-effective alignment with overall goals

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize productivity, efficiency, and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-quality standards

ø  overachieving professional with proven record of effectively managing large-scale regional/national accounts

 

~ education/training and proficiencies ~

 

itt technical institute, texas

associates degree; applied science, computer-aided drafting/design technology

 

training/seminars: mastering computers: inside windows, inside tcp/ip; compumaster: troubleshooting, maintenance and upgrading pcs; compaq:  accredited compaq technician; autodesk university:  autodesk certified (technical support/instruction); macacademy: troubleshooting & upgrading macintosh systems

software: windows 3.x /9x/me/nt/2000/xp/vista operating systems; windows server nt3.5/4.0/2000/2003 operating systems; mac operating systems and desktop support; business application programming (vb studio); web design including graphics & animations; crystal report design (v6.0-v11); database architecture and design (msa/mssql); corporate training in various windows-based applications; pc technical support and troubleshooting; windows applications & o/s technical support and troubleshooting; technical support and troubleshooting of printing/plotter devices; autocad release 10(dos) through autocad 2008; microstation (dos) through microstation j; computer-aided drafting & design in various cad applications and disciplines

professional experience

 

 

ø  manage national administrative and technical operations of abacus software products out of corporate office

ø  successfully developed and executed software deployment operations for several premier accounts, ranging in client size from 19 offices to 154 offices

ø  managed and maintained overall client operations, including domain and security operations

ø  spearhead arc developers in creating abacus product and consistently delivering high-level quality control standards; provide highest-level tier-4 support for abacus support technicians and clients

ø  develop/assemble abacus installers/patches; conduct effective online presentations and training sessions

 

ø  managed regional-level administrative operations of abacus product, overseeing deployment in 11-state region

ø  assisted arc developers in product development/quality control; provided mid-level tier-3 support for abacus support technicians and clients

ø  served as go-to software applications architect/developer, designing, developing and supporting business applications when necessary for company and clients

ø  earned promotion as senior technical analyst in 2001, providing technical support for all facilities management (fm) sites in texas region through 2005

ø  conducted needs analysis for all new fm locations and directed all installations

ø  effectively devised installation procedures and cost-effective equipment procurement plans

ø  provided all network and help-desk support for all texas region branch office locations

 

ø  managed cad plotting and scanning department operations

ø  demonstrated dynamic leadership skills in maximizing personnel resources

ø  provided network and help-desk support for company

ø  featured proficient technical support for all facilities management (fm) sites in houston

ø  skillfully executed needs analysis for all new regional fm locations

 

ø  contracted drafting services for architectural projects throughout the united states and international locations

ø  exhibited multi-talented abilities as senior executive, including proven organizational and communication skills

 

ø  primarily serviced drafting output for a specialized piping supply company

ø  installed and maintained company network; excelled at servicing end-user s desktop support needs

 

 

other experience

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging growth opportunity with a dynamic company to utilize an extensive information technology background and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i have broad it expertise in programming, networking and desktop support, and extensive computer aided drafting and design experience. i am now eager to apply this rich background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.

 

as an employee, you will find me to be proficient in all matters of project and client management, including the successful deployment of more than 150 national accounts on the corporate level, and a leader who effectively communicates and thrives in team settings. i am confident i will be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

john d. cone