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yyyyyy x. yyyyyy
results-driven leader eager to contribute dynamic high-volume multi-unit management expertise toward actively supporting a progressive organization in optimizing operational and revenue performance as a key member.
ø offer over 20 years progressive experience in high-volume, multi-unit management, with comprehensive client relations and operations leadership background.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and multi-million-dollar budget administration.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
sodexo (formerly sodexho) 1983-present
resident district manager (2008-present)
contribute dynamic leadership skills in managing all levels of employees, with full accountability for serving as the primary company representative for multiple accounts.
relied upon to lend expertise in launching dm position in atlanta, ga.
strategically plan and coordinate all activities to maximize use of human resources while controlling labor costs and meeting customer needs.
spearhead diverse managerial activities including staffing, training and performance evaluation.
resident district manager, honda manufacturing of alabama (2005-2008)
directly oversaw, motivated and developed subordinate managers, supervisors and employees, playing an instrumental role in the development of top performing team members.
proficiently designed, developed and executed financial performance and client retention strategies to boost performance.
proactively built and established a solid and mutually beneficial business relationship with each client to ensure account retention.
successfully promoted superior service and exceptional client satisfaction by promptly resolving issues and preventing escalation.
district manager corporate, gulf states (2003-2005)
effectively coordinated and facilitated business plan and budget development functions to optimize productivity, efficiency and quality, working with gms.
maintained full responsibility for 15 units and generating $15m in sales, demonstrating strong account management and multitasking abilities in achieving operational goals and timelines.
area general manager (1999-2003)
exhibited solid leadership qualities in supervising 5 sites, including the entergy conference center in jackson, ms.
led all aspects of conference center daily operations, including hotel, meeting rooms, it/av, grounds and maintenance, further illustrating ability to manage multiple functions.
prior positions with company (1983-1999)
consistently promoted from district manager and opening manager and general manager of intel - food, catering and vending sales.
cost-effectively allocated, administered and managed $4.5m sales volume.
business management - canisius college (buffalo ny)
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