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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven leader eager to contribute expertise in managing operations, projects and human resources toward actively supporting a progressive organization in optimizing bottom-line performance.

profile

 

  • quality-driven, strategic leader noted for championing significant process and performance improvements.
  • valuable contributions include operations standardization and employee retention.
  • possess strong field expertise in developing quality personnel teams, creating employee recognition/promotion programs and managing projects from inception to completion.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • technically proficient in microsoft office suite, operating systems, numerous software packages.

 

professional experience

 

client services director star data systems                                                                                                     2006-present

  • effectively hired, trained and directed 50-member outbound call center staff and actively collaborated in operational functions such as employee scheduling, evaluating performance and providing guidance/mentoring.
  • successfully design and draft process and procedural updates to improve call center efficiency and quality.
  • proficiently create and implement quality control processes, resulting in 95% of employees consistently meeting target goals.
  • consistently generate numerous reports detailing and measuring production, quality, growth, and profits.

 

afc manager washington mutual bank                                                                                              2005-2006

  • actively managed all branch personnel, including tellers, sales representatives and operations supervisor.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • strategically planned and organized all branch procedures, loan documentation and customer files.

 

call center manager/ebusiness technical support manager internet billing company                                   2000-2005

  • sharp business acumen and experienced in managing broad scope of operations, from coaching employees on customer interaction and training personnel on technical accuracy to monitoring calls, hiring new staff and preparing work schedules.
  • effectively supervised 3 shift managers with a staff of 30 representatives, while successfully launching employee motivational/recognition programs resulting in turnover reduction.
  • serving as client services supervisor, efficiently designed employee development plans leading to employee promotions and increased work quality.
  • successfully improved client servicing and satisfaction levels by strategically developing and introducing new department quality programs.
  • managed technical engineers in support of sales representatives with client base revenue over $2m/ monthly.

 

workforce management metropolitan insurance company                                                                           1996-2000

  • effectively managed schedules for auto/home agent s activities, meeting service level goals and deadlines.
  • responsible for forecasting weekly inbound call volumes and scheduling for over 400 agents weekly.

professional education

 

suny technical institute of utica/rome utica, ny                                                                                       date

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience in project management, employee development and procedural improvements. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, organization, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

 

yyyyyy x. yyyyyy

 

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