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Yyyyyy x. yyyyyy


                                                                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx or xxx-xxx-xxxx


Versatile Process Improvement / Quality Assurance Professional

Problem Identification ~ Efficiency Best Practices ~ Medical Editor


Results-driven Healthcare Professional eager to contribute expertise in policy development, data analysis, and quality assurance to a progressive organization in need of a professional capable of effective management of multiple assignments as well as delivery of projects on time and on budget.     

  Quality Assurance

  Problem Solving

  Staff  Training


  Medical Editing

  Comprehensive Audits

  Acute Care Accounts

  Hospital Systems/Physician Practices

  Client Relations & Support

  Communications Expertise




Qualifications Profile


Ø  Strong technical background with the ability to manage multiple projects simultaneously, with specialized knowledge of process improvement and problem identification, identification of clinical issues, client retention and loyalty strategies, negotiation strategies, formalized team building processes, as well as risk analysis and quality assurance methodologies. 

Ø  Proficient at guiding multiple business partnership teams in collaborative relationships over the project lifecycle.

Ø  Ability to work independently on multiple projects simultaneously and efficiently. 

Ø  Effectively lead top-performing teams to complete projects on time and on budget. 

Ø  Possess an extensive knowledge of healthcare process development practices, policies, and regulations and can apply this knowledge in terms of production efficiency, forecasting and projections, as well as feasibility analyses. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices.

Ø  Proven ability to adapt technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software platforms and hardware systems including Windows XP, MS Office Suite, Meditech, Medscape, CTS, 10-key, as well as the ability to type 90+ wpm.






Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving the organization.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.    

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and trends in order to offer most viable recommendations to client base. 

Ø  Provide team support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Stay abreast of relevant business and healthcare data to ensure appropriate recommendations and strategies are implemented.

Professional Career Track


Quality Assurance Supervisor / Editor / Transcriptionist, Spheris, Inc                           1998-Present


  Primary responsibilities include comprehensive quality assurance and documentation functions including proofreading and editing documents for accuracy as well as providing feedback and mentoring for medical transcriptionists. 

  Perform account specific training as well as participate in quality training calls.  

  Perform focused and detailed audits for individual accounts as well as transcriptionists. 

  Transcribe numerous types of healthcare accounts as needed.


Medical Transcriptionist / Medical Secretary, Saint Thomas Hospital / Cardiology              1996-1998


  Primary responsibilities included detailed and careful transcription of all cardiology dictation including clinical notes, procedural notes, history and physical documentation, Surgical and OP notes, physician and clinician letters, etc.

  Scheduled appointments and maintained physician's clinical scheduling and calendar.


Academic Training & Affiliations


n BBA C Healthcare Management (High Honors), AIU University

n Member C National Honor Society

n Member C Management Club, AIU University


Yyyyyy x. yyyyyy

xxx-xxx-xxxx /


Healthcare Professional

Quality Assurance C Cross-Functional Leadership C Medical Editor






Dear RECIPEINT NAME: (Cover Letter)

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles as a Quality Assurance Specialist within the healthcare sector and am skilled at numerous phases of problem identification and creative solutions design for numerous situations.  I am particularly skilled at human capital management, working directly with all departmental resources, problem identification, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training as well as education and progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes. 

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Kim Shaffer







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