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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven project manager eager to contribute dynamic analytical, technical, and strategic planning skills toward supporting the employer in optimizing operational performance


ø  offer eight years of progressive experience, with expertise in program / project management, issue resolution, client relations, and account management

ø  expertly design, implement, modify, document, and troubleshoot complex technological solutions and processes

ø  compile and analyze business data to generate reports instrumental to senior management in assessing performance

ø  demonstrated ability to perform multiple concurrent functions; consistently achieve critical deadlines and maintain high quality standards

ø  exceptional communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally productive in independent and collaborative environments


~ key achievements ~

  • granted responsibility for procurement for multi-million-dollar implementation project across multiple data centers           
  • played integral role in developing and executing client account management training program
  • successfully managed out-of-band edge device project supporting more than 2,600 customer network connections
  • selected to serve as a technical resource and support training efforts for new edge managers
  • co-authored technical service representative operational procedures guide

professional experience                

savvis, st. louis, mo and fort worth, tx                                                                                 2002 c present

client account manager / project manager (2005 c present)

  • in recognition of outstanding performance, steadily progressed within company to attain position entrusted with comprehensive customer lifecycle management
  • develop client relationships, oversee implementations, and deliver post-sales support and regular service reviews
  • provide 24/7 availability for responding to and resolving technical, business, and billing escalations; generate rfos to facilitate speedy issue resolution

strategic edge management specialist (2003 c 2005)

  • proactively monitored client network connections to ensure optimal performance and efficiently resolve outages
  • worked closely with telecommunication carriers to troubleshoot failed circuit connections
  • relayed core equipment issues to internal escalation points and participated in monthly vendor calls addressing recurring connections problems

technical service representative (2002 c 2003)

  • provided knowledgeable, courteous, and efficient customer service and issue resolution; diligently documented and reported on customer issues
  • communicated with 2nd and 3rd tier escalation points to achieve excellent levels of customer satisfaction and ensure proper follow-up

university of missouri c rolla

graduate certificate in project management                                                                                         2008

bachelor of science in electrical engineering                                                                                      2002


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