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yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                  (xxx-xxx-xxxx •


results-oriented, client-focused leader eager to apply proven communications, collections, and

customer services skills toward actively supporting an employer in maximizing operational profits.




ø  apply sharp supervisory qualities toward effectively leading teams of highly skilled collections representatives and managers, as well as contributing exceptional written and verbal communication skills.

ø  adept at providing exceptional collection strategies while preserving solid client relationships instrumental in increasing bottom-line profits.

ø  skillful at maintaining currency with industry-wide changes, including proactively relating the latest collection tools / laws to all levels of personnel.

ø  demonstrate successful interpersonal relationship-building techniques instrumental in creating critical client relationships and professional networks.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency and consistently maintaining solid professional work ethics.

ø  achieved certificates in basic management and contracts-in-law.


professional experience


cambece law office, peabody, ma


key business achievements

   attained recognition as the #1 performing 1st placement (primes) team out of five offices, along with being recognized as #1 in overall collections out of six teams.

   successfully maintained status as one of the top 3 collectors throughout the branch.


collections manager 1st placement collections                                                2005 c 2006 / 2007 c present

ø  apply exceptional managerial skills toward overseeing 10 top-performing collection representatives and maintaining up to $350,000 in team-based monthly collections.

ø  successfully form and implement individualized collections goals of $33,000 per month in coordination with a team goal of over $330,000.


collections general manager medical collections                                                                                2007

ø  utilized superior communications and interpersonal relations abilities to assist clients on a daily basis with medical-based payments, along with interacting with hospitals to correct discrepancies in customer / hospital accounts.

ø  supervised two top-performing collections managers and up to 40 collections representatives instrumental in actively maintaining up to $150,000 in monthly collections.

ø  adhered to all hipaa complaint policies and procedures to ensure seamless organizational processes; effectively maintained liquidation rates for over eight portfolios.

ø  contributed resourceful knowledge toward the profitable planning and development of additional franchises.


collections general manager 1st placement primes collections                                                 2006 c 2007

ø  maximized operational profits by maintaining collections of over $1 million per month, including overseeing activities of three collections managers, up to 100 collections representatives, and an administrative staff.

ø  demonstrated proficiency in the recruitment and training / development of high-performance employees, along with providing comprehensive supportive assessments and developing positive staff relationships.

ø  skillfully managed the preservation of liquidation rates over 12 portfolios.


collections manager 3rd placement collections (tertiary collections)                                        2004 c 2005

ø  steered business growth by maintaining a $20,000 budget goal and optimally overseeing a team of 10 profit-driven collectors, as well as attaining recognition as the top manager out of four peers.

ø  provided exceptional collection strategies while preserving solid client relationships and ensuring optimal customer service levels at all times.

yyyyyy x. yyyyyy

                                                                                                                         (xxx-xxx-xxxx • page two


professional experience (continued)


cambece law office, peabody, ma (continued)


collections representative                                                                                                           1999 c 2002

ø  actively assisted in the hiring of new employees within a fast-paced, high-volume law office.

ø  maintained expert monthly collection of over $45,000 while consistently ensuring the highest levels of customer satisfaction are achieved at all times to concurrently attain the maximization of operational profits.


portfolio recovery associates, llc, hampton, va

operations manager                                                                                                                     2003 c 2004


key business achievements

   consistently ranked within the top 3 of monthly collections out of 14 teams.

   achieved ranking as the #1 team in overall collections within the entire branch to attain superior quarterly collections in less than three months.


ø  drove substantial revenue growth by effectively managing 14 collection representatives with individual goals of at least $13,000 and a team goal of $183,000.

ø  effectively mentored customers on necessary billing activities, as well as objectively advising customers regarding various company policies and procedures to guarantee optimal client relations.


schreiber & associates, danvers, ma

training manager                                                                                                                                   1999


key business achievements

   successfully maintained exceptional training facilities for new hires in order to continually produce employee loyalty and a competitive performance spirit.


ø  optimized organizational processes by actively assisting with the recruitment, screening, and interviewing efforts of qualified applicants.

ø  created dynamically effective training programs for personnel, including developing and implementing high-quality standards for all associates to provide consistency within business operations.


associated bureau of collections, beverly, ma

collection manager                                                                                                                      1998 c 1999


key business achievements

   regularly obtained and exceeded all client budgets to achieve continued business success.


ø  strategically supervised daily collection activities of up to 15 collectors, including reviewing necessary budgetary figures to ensure all operational goals were met and fdcpa regulations were adhered to.

ø  accurately administered monthly audits to attain continued goal attainment.


filenes, boston, ma

collection representative                                                                                                                       1998


key business achievements

   successfully placed over 100 customer calls per day toward the active collections of delinquent accounts.


ø  performed credit card account collections at limit of 90 days past due, along with ensuring excellent customer service by providing objective problem resolution and curing of accounts to current status.

ø  utilized skip tracing databases and public records to locate seemingly inaccessible account holders.

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