Yyyyyy x. yyyyyy
1065 Wesley Ct., #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Self motivated, results driven professional with superb experience in business office and health care services eager to expand on that experience and grow with a progressive company seeking professional versatility and operational excellence in administration.
Proficient in client services, confidential records management, communications (written and verbal), coding, accounting, financial statements, and HR support.
Broad-scope background in medical practice and hospital settings within the healthcare industry
Excel at working with insurance companies, HMOs, vendors, freight companies, and other support and supplier services.
Adept at managing special events, travel, and master and activity calendars in support of business goals.
Cultivate dynamic relationships with internal departments, team members and customers/patients to ensure needs are being satisfied at all levels.
Equally expert in technical office skills as well as increasing internal/external client satisfaction through attentive, conscientious customer care and professional rapport.
BROWN & TOLAND MEDICAL GROUP-San
Efficiently managed administrative/office operations of busy internal medicine practice, with responsibilities ranging from patient scheduling and records/documentation management through general bookkeeping and front-office duties
KIMCO STAFFING / GOLDEN GATE ENDOCRINOLOGY SPECIALISTS C San Francisco 2007-2008
Contracted to provide solid front office management for high-volume specialty practice; proficiently facilitated all opening and closing functions as well as broad daily administrative activities ranging from payroll and banking through clerical
Efficiently scheduled patients to maximize use of time and resources
Entrusted with calling in patient prescriptions and effectively communicated with pharmacists, medical professionals and patients to ensure delivery of optimal health care services
HEALTHCARE FINANCIAL STAFFING / LOCAL HOSPITAL C Oakland 2001-2007
Effectively applied versatility and extensive background in multiple areas of office operations toward serving multiple roles for this major hospital client.
ER Registration Clerk/Admissions
Demonstrated dynamic customer service and organization skills toward managing a high volume of medical customer accounts and services.
Accountable for performing accurate and appropriate patient intake, admittance and registration to include co-payments/payment collection, as well as creating patient files and verifying personal information.
Ensured patients were comfortable and that valuables and the patient were moved to the proper area/unit according to hospital policies and procedures.
Employed effective communication and research skills toward managing insurance claims with insurance companies and their representatives.
Communicated with patients, agency representatives and staff to ensure the resolution of all outstanding insurance and other claims regarding accounts receivables issues at the time of registration.
Applied excellent communications talents to making hospital announcements, including coded announcements for various hospital response teams, over the paging system.
Monitored security cameras and ensured all telecommunications equipment was in good working order at all times.
Page 1 of 2
Yyyyyy x. yyyyyy Page 2 of 2
HEALTHCARE FINANCIAL STAFFING continued
Administrative Assistant to the Education, Training and Professional Development Department
Managed all aspects of the office environment including supplies, data entry, faxing, and correspondence, keyboarding, price list management, and open/close of the Customer Service Department.
Responsible for maintaining personnel and confidential information, activity calendar, petty cash, shipping/handling of training materials, mail/phone triage, and appointment scheduling.
Posted and accounted for all departmental purchasing and Accounts Payable/Receivables.
Performed reconciliations and generated all monthly financial reports (QuickBooks).
Planned and coordinated travel itineraries for the educational program and office staff.
Maintained all nursing certification records for requisite CMEs and Continuing Education Units, as well as other nursing statistics.
Proctored, tabulated and graded Pharmacology tests completed by nurses seeking employment with the hospital.
Contributed to daily operations in many other ways, such as creating and maintaining a customer database, and preparing all materials for JCAHO/BRN audits.
CATHOLIC HEALTHCARE WEST 1999-2001
Accountable for all cash posting for several divisions and subsidiaries of this major healthcare provider company.
Managed all cash postings for Seton, Seton Coastside, St. Francis, St. Mary and Sequoia Hospital.
Ensured accuracy of all information from accurate initial posting through reconciliations.
Citris College, Azusa, Secretarial Certificate
Hayward Beauty College, Licensed Cosmetologist
PBX multi line systems
Office Equipment, all types
Microsoft Office Suite
Active Volunteer, Summer PALS Youth Counselor
Active Volunteer, Girl Scouts
Active Member/Volunteer, John Marshall Elementary PTA / Drill Team Active Leader
Past Member, Speech Crafter/Toastmasters
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!