yyyyyy x. yyyyyy

 

vacancy announcement #:  fcip - 187891

position: immigration services officer

 

core qualifications

international relations, cultural awareness, customer service, communications, multi-lingual skills, team building, staff supervision, training, teaching, workflow planning, security practices, operations management, finance/budgeting, sales, buying/purchasing, inventory control

professional experience

nov. 1996 c present

flight attendant

united airlines onboard services

mccarron international airport, las vegas, nv us

annual salary: $41k

hours: 100 flight hours monthly/full-time

supervisor:

supervisor: michael leslie, xxx-xxx-xxxx; permission to contact: not at this time

facilitate quality client/passenger services for broad international and domestic populations traveling routes throughout north america, south america and europe, with a strong focus on ensuring satisfaction; have worked out of multiple locations in addition to current site, including chicago, il/miami, fl/san francisco, ca. effectively apply cultural sensitivity and awareness as well as dynamic communication, relationship building and problem solving skills in interfacing with the traveling public.  employ proactive security strategies in ensuring passenger, crew and team safety.

in recognition of superior performance, qualified as purser to provide effective leadership, direction and assistance to crew members.  actively liaise between captain and team to maximize operational performance.  productively address and resolve any onboard problems.

 

1987-1996 

pro shop manager/director of golf

peacock gap country club

333 biscayne drive, san rafael, ca us

annual salary: $24k + fees for conducting golf lessons

hours: 50 per week

supervisor: michihiro chikubu, general mgr, (415) 453-3111; permission to contact: yes
successfully drove full scope of operations of a semi-private country club pro shop. effectively hired, trained and directed top-performing staff.  directed sales and products and services and strategically planned, coordinated, marketed, and facilitated tournaments and events to boost revenue performance and expand profit channels. cost-effectively planned and administered budget to maximize bottom-line profitability.  efficiently controlled inventory to maintain optimal stock levels while controlling overhead expenses.  persuasively steered cart/equipment lease negotiations as well as merchandise purchases to achieve competitive pricing while maintaining high quality standards. applied strong communication and interpersonal relation skills toward providing golf lessons.

 

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steven sorknes                                                                                                          page 2 of 2

 

education

school: the american college of switzerland

degree:  n/a, incomplete

major:  international relations

dates: 1971-1973

credits earned: 60 credit hours

gpa: 3.0

 

specialized training

security training, department of homeland security; 2002 

flight attendant training, certificate of completion, united airlines; 1996

 

additional information

 

languages

 

fluent, french

conversational german

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

 

vacancy announcement #:  fcip - 187891

position: immigration services officer

 

 

 

date

 

i am extremely interested in being considered for an immigration services officer position.  to acquaint you with my qualifications, i am submitting my resume for review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in interfacing with multi-culture populations as a flight attendant on both international and domestic flights.  i consistently demonstrate cultural awareness and sensitivity, as well as dynamic communication skills,  in providing quality customer service, addressing inquiries and resolving problems.  i believe this background suits itself well to excelling as an immigration services officer.  to complement my practical experience in working with diverse populations and facilitating customer services, i am also multi-lingual, with fluency in english and french as well as skills in conversational german.  as a flight attendant, i have developed proficiency in working with the public, rapidly responding to changing situations and adapting my skills to meet the unique needs of individuals. additionally, i possess strong leadership skills and have completed valuable security training.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to us citizen and immigration services, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

steven sorknes