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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Results-driven Project Manager eager to contribute dynamic operations management, business analysis, process enhancement, and team building skills toward actively supporting a progressive organization as a key staff member
Profile
Ø Offer approximately 15+ years progressive experience in a wide array of environments with a comprehensive background in steering operations and project
Ø Credentialed Project Management Professional (PMP)
Ø MS in Information Systems
Ø Optimize utilization of human and financial resources through proactive workflow planning & coordination and strategic process improvements
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability
Ø Dynamic communication, presentation, relationship building, and problem solving abilities
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders
Ø Computer skills - Microsoft Office Suite
Ø Employee of the Quarter C eCommerce Support
Professional Experience
HSBC CRS Business Strategy and Delivery Support 2004-Present
Sr Analyst / Project Manager
Contribute dynamic leadership skills in managing employees, with full accountability for the effective administration of annual budgeting and day-to-day activities to ensure timely completion of projects.
Maintain full accountability for ensuring compliance with critical Quality standards.
Resourcefully devise and execute operational, financial and customer service strategies supporting enterprise-wide operations, including technology implementation, to boost performance
Spearhead diverse management functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and project administration.
Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of timely project completion.
Execute Project Risk Management; develop Project plans, complete Risk assessments and track the completion of milestones.
Actively liaise between Business users and Technology teams through Systems Analysis; track individual and team progress and prepare reports.
Publish implementation memos highlighting the Project objectives.
HSBC, Consumer Lending Compliance 2002-2004
Analyst- Systems Quality Assurance (2002-2004)
e-Commerce Representative (2001-2002)
Maintained full accountability for accurately validating test results and addressing problems to achieve optimal systems quality.
Achieved business objectives within specific guidelines, interpreted functional specifications and authored test plans.
Analyzed and reviewed work product and general operations to effectuate loss prevention issues while simultaneously ensuring delivery of superior customer service.
British Airways International 1993-1999
Marketing Support
Assisted in the production of promotional and marketing materials.
Aided in the implementation of innovative marketing and advertising promotions.
Education
Master of Science in Information Systems - DePaul University (2004)
Project Management Professional C Project Management Institute (2006)
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