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yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000





versatile business professional offering dynamic skills in operations, information technology, business analysis, team building and customer service eager to contribute to the success of a progressive organization



career profile

ø  mba, project management.

ø  m.s., management information systems.

ø  over 11 years of highly successful business background.

ø  four years experience as a project manager/business analyst.

ø  expertise in assessing/identifying client business needs.

ø  record of progression to assignments of increasing authority and responsibility.

ø  knowledgeable in all facets of information technology management.

ø  demonstrated competence in team leadership and customer service/relations.

ø  adept in sql queries, ms project and project documentation.

ø  skilled in coordinating with multiple clients.

ø  designated for critical project management assignments due to outstanding performance.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding management support on a consistent basis.

ø  notable ability in personnel training and administration.



technology skills

a+, mcse, mcp, pmp(in-progress),excel, office, powerpoint, ms project, publisher, c++, mysql, ms sql server, crystal reports, access database, db designer, sdlc methodology, compaq dl360, novell os, sync-sort backup express, compaq tl-891 tape backup, lotus notes on 2 clustered nt 4.0 servers, rolm phone system galaxy door software system, cabletron smart-switch 2200 and 6000, citrix xp, compaq insight manager



professional experience

xerox, pittsburgh, pa                                                                                                           2007 c 2009

business analyst

       recruited to assess client business needs, identify business problems and develop solutions.

       successfully identified and documented critical business user issues.

       collected ongoing state information.

       developed and launched visual representation for upmc

       designed the future state to make the business effective and efficient

       initiated procedures to save university of pittsburgh medical center over $10mm.

       designated to trained new contractors on xerox tools for design/information collection.


yyyyyy x. yyyyyy

page two




lanxess corporation, pittsburgh, pa                                                                                               2006

business analyst/it governance intern

       retained to formulate and launch it policies, procedures, and best practices

       coordinated with business users, business analysts and project managers to deliver solutions for business and technical employees.

       originated monthly reports communicating accomplishments.

       provided advisement to departmental leadership on critical process improvements.

       effectively supported cost-effective technology solutions organization-wide.


tele-tracking technologies, pittsburgh, pa                                                                           2002 c 2004

onsite project manager/consultant

       performed in-depth data analysis to surface critical issues and produce leading edge solutions, attaining highest customer satisfaction average of 9.7/10.

       served as liaison between business users and technical team.

       facilitated training/after-sales consulting on bed-tracking product at client sites.

       constructed databases for bed-tracking product with ms access.

       designed sql queries within ms access.

       achieved hipaa compliance on a consistent basis.

       configured/set-up systems including veritas back-up with open file management and vpn.


morgan, lewis and bockius, pittsburgh, pa                                                                         2001 c 2002

lan administrator/project manager

       tasked to direct and support daily operations of 100 users.

       designated as liaison between business users and technical team.

       expanded operational uptime from 90% to 99%.

       facilitated integration of multiple systems including citrix metaframe.

       installed and maintained multiple types of hardware and software.

       successfully migrated novell servers to windows 2000 servers.



earlier background

prior to 2001, served as instructor, computer learning center, and project manager, teksystem, both of pittsburgh, pa.  in these assignments, built outstanding facilitation, training, consulting and project management skills providing service to such clients as mellon bank, h.j. heinz, allegheny power and upmc health systems.





university of pittsburgh, joseph m. katz graduate school of business

master of business administration, project management, 2007

master of science, management information systems, 2007
yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a project management/business analysis capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a mba, a m.s., management information systems, and over 11 years of successful business experience.  to complement this background, i possess demonstrated expertise in business needs analysis, solutions development, team leadership, staff training and customer relations, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy











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