xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-focused criminal justice student eager to contribute theoretical and applied academic background as well as strong skills in steering successful projects toward supporting a progressive organization.

profile

ø  offer solid experience in client servicing, with comprehensive analytical and problem solving background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and clients.

ø  fluent in russian.

ø  proven ability to increase employee productivity and company profitability in a high-pressure environment.

education & professional development/training

associate of science degree in criminal justice (in progress) - anthem college online, graduating in 2008.

teller foundation training; teller mentor training & new hire teller manager technical and operational - wachovia

certificate of management, management training - charles management inc., 2002

professional experience

wachovia bank n.a.                                                                                                            2005-present

service banker (2007-present)

  contribute dynamic communication and interpersonal relation skills in assisting customers, responding to inquiries and performing financial service transactions.

  successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation, demonstrating exceptional problem solving and analytical abilities in achieving goals and timelines.

  relied upon to lend expertise toward actively motivating and mentoring new hires, playing a solid role in supporting the development of top-performing team members.

  collaborate directly with financial center manager to ensure smooth customer traffic flow, instrumental to optimizing productivity, efficiency and quality of services.

teller (2005-2007)

  successfully contributed to business development by using proactive sales techniques to refer customers to a financial specialist.

  consistently maintained a good balancing record as well as key driver scores.

  served as custodian of atm, security cameras, commercial window, consignment items, night deposit drop and the vault, illustrating dedication and reliability.

  recognized for achieving top scores for referrals, due to exceptional customer service/interpersonal relation talents.

  conducted comprehensive review and analysis of company products and industry trends in order to proactively educate customers and identify tailored solutions and improvements.

 

charles management inc. (popeye s chicken & biscuit)                                                         2000-2005

manager

  promoted to management within only 6 months; applied strong leadership qualities in supporting daily operations.

  reduced employee turnover by creating a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  controlled food and labor cost to reduce expenses and boosted profit by 22% in 2 months.

  spearheaded diverse managerial activities ranging from training and performance evaluation of 30+ employees to workflow planning and overseeing financial transactions.

technical skills

microsoft office; ms-windows 2000/95/98/xp; netscape and ms explorer