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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cellxxx-xxx-xxxx

abc@xyz.com

 

Dedicated Project Manager/Director eager to contribute exceptional client relations and team leadership expertise toward supporting a dynamic employer in optimizing bottom-line performance.

 

Profile

 

Senior-level Project Management Professional offering 17 years of experience in Healthcare Information Technology and proficiency in client needs analysis, project plan development, risk identification and assessment, change management, and driving multi-million dollar implementations within strict budget and timeline parameters. Methodical and focused problem solver with a solid reputation for integrity, commitment to quality control, and consistently exceeding client expectations. Manage, coach, motivate, and inspire project team members to display productivity and service excellence. Excel at designing and delivering persuasive proposals, orchestrating project turnarounds, and training, mentoring and advising  new project managers in best practices, methodologies, and engagement management.

 

Selected Achievements:

 

         As Clinical Project Manager, adeptly directed $20M engagements encompassing Clinical Physician Order Entry, Clinical Repository, Nursing Documentation, Pharmacy, Critical Care, Medication Administration Checking, Scheduling, and Online Medical Record System.

         Demonstrated outstanding talents in system analysis, optimization and re-engineering as Financial Systems Project Manager.

         Championed five successful live events in 2009 including initiative to bring customer live on Siemens Pharmacy system within five months despite expected project length of nine months.

         Commended for securing additional revenue streams such as $1.5M in value-added and Professional Services sales.

         Exceeded billable utilization target by 15% translating to 95% billable in past 3 years.

         Repeatedly called upon to reverse failing projects; salvaged three projects in 2009 while continuing to manage major order fulfillment activities.

         Collaborated with and led 65 project managers in overhauling internal processes including sales, implementation, and break/fix.

 

Professional Experience

 

Siemens Health Services                                                                                                1987 to Present

Directing Project Manager  C Clinical & Financial         (1999 to Present)

Consulting C Siemens Global Services

         Spearhead support to project team of 10+ healthcare consultants in implementation of comprehensive clinical and financial applications.

         Leverage exceptional interpersonal skills to nurture and manage executive relationships.

         Efficiently steer project turnover from sales to implementation and initiate project kick-off.   

 

Continued

 

 

Phyllis Stercula ~ Page 2 of 2

 

Professional Experience continued

 

         Drive full range of project management functions inclusive of work plan, scope, budget, forecasts, weekly status meetings, monthly account reviews with sales and R&D, risk analysis, and mitigation planning.  

         Proficiently devise and administer customer roadmap, migration approach, and education plan.

         Partner with Integration Consultant in formulating integration strategy and interface inventory.

         Oversee change management process and adherence of work plan, scope and bid to contract terms and specifications.

         Liaise between management team and project managers to significantly increase efficiency and communication flow.

 

Sales C Product Specialist       (1997 to 1999)

Siemens Executive Briefing Center

  • Strategically teamed with sales force in devising strategies to generate new business and maximize customer visits to Executive Briefing Center.
  • Assembled and delivered informative and compelling product demonstrations to existing customers, prospective customers and employees.
  • Seamlessly coordinated all international customer visits and worked with Country Vice Presidents to provide, streamline, and optimize sales support. 

 

Customer Solution Owner C National Account Management          (1995 to 1997)

Western Region

  • Served as Escalation Manager for all Siemens products, exercising sharp problem solving abilities to quickly establish effective relationships with C-Level executives for all support and downtime issues.
  • Achieved and managed satisfaction-driven relationships with 15 customers post-implementation.
  • Conducted monthly account review meetings with Customer Account Team. 
  • Drew upon significant troubleshooting talents to swiftly resolve critical and complex situations 24/7 requiring unified efforts among numerous product areas.  

 

Prior Roles with Siemens Health Services:

Product Manager C Research & Development       (1993 to 1995)

Implementation Consultant C  Deliveries              (1990 to 1993)

Application  / Customer Support                         (1987 to 1990)

 

Professional Development

 

Project Management Techniques                                    Advanced Presentation Skills

Toastmasters International                                             Consulting Skills

Building Executive Partnership                                       Primavera Software

Advanced Business Communication                               Resolving Team Conflicts

Manage Profitable Projects                                            Business Problem Solving

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cellxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking an insightful and ambitious Project Manager/Director to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer seasoned experience in directing technology-driven business solutions which streamline and expedite business operations and capture measurable cost savings. I excel in project management, team building and leadership, scheduling, budgeting, and business development.  I also possess first-rate communication skills vital to determining and responding to client needs and forging effective relationships.

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Phyllis Stercula

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cellxxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title/position> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Phyllis Stercula

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