Results-focused New Business Development Leader specializing in creating strategic initiatives, driving company growth, analyzing key markets, partnering with diverse stakeholders, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 16 years experience toward maximizing an employer s success.
Integral leader who demonstrates a proven record of progression to positions of high-level responsibility and authority.
Out-of-the-box thinker who excels at planning key programs, nurturing valuable partnerships, and creating critical goals to achieve organizational objectives, along with overseeing wide-ranging initiatives in coordination with multiple stakeholders.
Ambitious self-starter who skillfully identifies lucrative business opportunities, defines targeted marketing strategies for capturing new clientele, develops an existing customer base, and attains solid leveraging in competitive multi-industry territories.
Excellent communicator who successfully interfaces with all levels of public- and private-sector business professionals.
Strategic Analysis / Planning
Team Recruitment / Training
High-Volume Sales / Marketing
Start-Up Business Development
Multi-Territory Market Growth
Large-Scale Program Management
Payroll Processes / Budget Control
Short- / Long-Term Business Plans
Client / Business Services
Key Logistics Management
Policy / Procedure Development
Vice President / Vice President of Operations
Apply dynamic leadership talents toward directing start-up operations as 1 of 3 company founders, including achieving ranking as #124 nationally by Inc. 500 as the fastest growing company in Arizona, as well as attaining recognition by all insurance agencies as a top producer and acquiring status as a Best Places to Work winner in 2007 based on created corporate culture.
Play a vital role in sustaining profitable business operations by managing recruitment, payroll, billing, tax filing, Workers Compensation, and benefits management efforts, along with maintaining 0% voluntary employment termination for 4 years.
Communicate personally developed company vision for the company on a yearly basis at TAG Day designed to examine previous and future years activities, including adjusting business focus to marketplace demands to achieve industry dominance.
Maximize bottom-line results by creating and / or redesigning marketing collateral and developing CRM software functionality to track calls, appointments, and prospects, including attaining 2 consecutive months of sales greater than ever in company history.
Create customized reports and updates to provide real-time data to sales management while monitoring marketing campaigns.
Develop joint venture partnerships to bring TAG model to other states, including creating a list of 18 classes for each venture to succeed in sales, payroll management, insurance, etc.,; designing video, audio, screen casting, and various articulations for web publication and review by participants; and developing documentation and manuals related to a 2-week training schedule.
Achieve positive public relations by creating and teaching a small business owner class for the City of Phoenix s 2010 Your Own Business Fair, including attaining recognition as the only employer interviewed by local media for the company s participation in Jobing Foundation s Experience Your Future Day event and for having one of the most interactive booths.
Optimized organizational productivity by creating payroll departments for Federated Stores and Toys R Us, including handling 1,800 employees in 3,000+ locations ranging from Puerto Rico to Hawaii, as well as managing 30 union contracts.
Contributed sharp analytical abilities toward evaluating and choosing a software provider to handle the complexity of employees and job costing requirements, along with completing eventual software conversions within 90 days with no errors.
Created a time collection system to appropriately allocate payroll expenses for each job location and specific job order.
Educated all 1,800 employees on the new payroll processes, including instructing unions on how to use the new system and working with groups to collect additional payroll data to maintain strict contractual compliance.
Achieved employee satisfaction exceeding 90% when approval rates were less than 50% prior to personal involvement.
Developed necessary reporting functions for accounting departments to upload all payroll data and allocate costs to key jobs.
Participated in a CEO-created, 30-member task force to document and flowchart all complex organizational processes, along with attaining honors for exceeding expectations and receiving a request to present project efforts to other task force managers.
Spearheaded the turnaround of the company s poorest performing Atlanta branch, including initiating targeted process changes within a 12-month deadline to improve operational flow, increase staff productivity, and enhance overall best practices.
Created diverse employee programs to reward accuracy and encouraged staff to bill clients for additional services, including completing Open Enrollment processes for 250+ clients prior to deadline with a level of accuracy that exceeded expectations.
Recognized for job performance excellence via an invitation to present practices to all branches at the corporate headquarters.
Vice President of Operations
Led strategic decision-making during the business acquisition of HRC to Sunwest PEO, including cost-effectively purchasing new software packages to serve an increased client base, as well as converting 300+ clients to the software within 120 days.
Drove business growth by recruiting, training, and managing applicable IT staff, as well as authorizing hardware purchases.
Coordinated efforts with CEO on future mergers / acquisitions, including actively evaluating operations in terms of compliance with payroll regulations, verification of client counts, billing / profitability, and staffing.
Payroll Coordinator / Operations Manager / Director of Operations
Created all processes and procedures for accurate payroll billing, including developing protocol for implementing new clients information and designing a system to track individual client compliance with I9 regulations.
Developed a client survey used to measure enrollment process satisfaction and maintained a 95% approval rate.
M.B.A., University of Phoenix B.S., Business Administration, University of Phoenix
~ Licensed Agent for Life & Health Insurance Since 2009 ~
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