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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven staff development and conflict management specialist eager to contribute superior problem solving and coaching skills toward actively supporting a progressive employer in maximizing financial and operational performance


ø  offer numerous years of experience in coaching all levels of personnel in conflict management techniques, with expertise in the life science, edible oil, and retail industries

ø  train employees in diplomatically addressing and resolving potential disputes; introduce strategies aimed at fostering a positive, safe, efficient, and highly productive environment

ø  develop and implement specialized coaching strategies for individuals and teams to achieve greatly improved staff communication and overall performance

ø  expertly institute resource planning programs including utilization, organizational management, process improvements, cost controls, and contract negotiation

ø  dynamic communication, presentation, negotiation, and relationship management skills; strong experience in public speaking


~ key achievements ~

         created and launched conflict resolution consultancy serving local small businesses; assess individualized needs and coach personnel in practical techniques

         develop standard operating procedures and protocols to ensure maximum accuracy and efficiency; effectively train graduate and undergraduate students, as well as staff, in performing analysis in molecular biology laboratory at university of illinois veterinary medicine

         as manager of champaign surplus, proficiently oversaw all aspects of human resources including hiring, training, and conflict resolution; consistently maintained excellent levels of staff satisfaction and retention while achieving sales goals

         planned and executed a comprehensive overhaul of the american oil chemists society s quality control program; secured new sources of organizational funding, identified appropriate vendors and negotiated contracts, served as liaison for international and federal agencies, participated in nationwide conferences and delivered presentations, oversaw the updating of international methodology protocol manual, and contributed to advertising efforts for proficiency programs

         successfully raised employee productivity levels, minimized tardiness and attendance issues, and provided interdepartmental conflict management and counseling; increased shift efficiency from 67% to 97% within six-month timeframe at carle clinic


b.s. in medical technology / b.a. in biology, university of illinois, springfield, il                                 1984

  • named to who's who in american colleges and universities

a.s. in life science, parkland college, champaign, il                                                                           1981

~ credentials & certifications ~

studies toward life coach certification, school of coaching mastery, st. louis, il                   anticipated graduation 2009
management development certificate, carle clinic                                                                                1992

registered medical technologist, american society of clinical pathology                                             1987

professional experience                

research specialist, university of illinois veterinary medicine, urbana, il                                               2004 c present

manager, champaign surplus, champaign, il                                                                                        2000 c 2004

technical associate, american oil chemists society, champaign, il                                                     1997 c 2000

research assistant, university of illinois veterinary medicine, urbana, il                                    1996 c 1997

laboratory associate, genetic resources, philo, il                                                                               1996

medical technologist / shift supervisor, carle clinic, urbana, il                                                          1987 c 1996

medical technologist, champaign county blood bank, urbana, il                                                         1990 c 1993

research assistant, university of illinois biosciences, urbana, il                                                            1987 c 1990

research associate, illinois state geological survey, urbana, il                                                             1985 c 1987


~ additional experience ~

freelance conflict resolution coach, champaign-urbana metro area, il                                                insert dates

volunteer, insert humane society name youth training & community outreach program, insert location insert dates


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i ve consistently been recognized for my ability to coach staff and management groups in conflict resolution, performance improvement, and effective communication techniques.  i excel at motivating individuals to utilize their potential to boost self confidence and maximize performance.  i have a solid record of leading initiatives that result in improved productivity, internal relations, staff satisfaction and retention, and corporate growth.  to complement this background, i am currently working towards my certification as a life coach, have completed substantive professional development, and hold a dual degree in medical technology and biology.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that my unique skills could be a valuable asset to your firm, and look forward to interviewing with you in the near future.




yyyyyy x. yyyyyy



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