Dynamic and ambitious professional offering over 7 years of progressive management experience in a retail environment. Eager to contribute strong organizational, communication, and customer service skills toward supporting the bottom-line goals of a progressive organization.
Core competencies include:
Marketing and Merchandising
Cross Cultural Communication
CPR and First Aid Certified
Ensuring Corporate Objectives
Loss Prevention/Cost Control
Employee Training and Development
Customer Service Focused
Decision Making/Problem Solving
Loyal, Hardworking and Reliable
BJ s Wholesale Club, Westbury, Xxxxxx 2003 to 2009
Overnight Merchandising Manager 2008 to 2009
Planned and executed merchandising displays to entice and appeal to customers; placed price and descriptive signs on backdrops, fixtures, merchandise, and floor.
Changed and rotated displays to reflect changes in inventory or promotions; coordinated with management to layout new merchandising strategies and resets.
Provided oversight for Ticketers, Merchandise Leads and Forklift operations; ensured that all displays were in compliance with safety and merchandising standards.
Loss Prevention/Safety Manager 2007 to 2008
Administered systems and programs to reduce loss, maintain inventory control, and protect assets
Maintained accountability for high shrink merchandise, and monitored loss through daily and weekly counts.
Identified potential for losses, and developed strategies to eliminate it; monitored compliance to operational, safety, or inventory control procedures, including physical security standards.
Advised retail managers on compliance with applicable codes and laws, analyzed retail data to identify emerging trends, and conducted investigations to determine thefts.
Monitored CCTV system to review and gather information regarding individual investigations.
Front Line Supervisor/Member Services Representative 2004 to 2007
Conferred with customers to provide information about products and services; provided leadership and oversight for front line staff, and ensured compliance with all customer service initiatives and standards.
Resolved customer grievances, managed new and existing accounts, and created a customer focused atmosphere by personally providing outstanding customer service.
Managed customer service activities in a busy, fast paced retail environment; waited on store customers, balanced cash drawers and assisted in the training of new staff members.
Xxxxxx County Community College, Xxxxxx, Xxxxxx - A.A. in General Studies
Dear <Name Here>,
I have enjoyed much success in my career and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
I am a highly qualified & experienced Retail Management professional with a reputation for attention to detail and exceptional organizational skills. I have an excellent track record of providing world class customer service and managing multiple projects in a fast paced environment. According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. I am well versed in <specific here> and know that I could be an integral member of your team.
In addition, I have been consistently acknowledged by my employers for exceeding performance expectations. I learn new tasks easily and welcome a challenge. I am adept in marketing and merchandising, loss prevention and providing guidance and leadership to team members.
I would like to be considered for a position with <organization here> in which someone of my background could make a contribution. I will contact you soon to arrange for an interview. Should you require axxxxxx additional information, I can be contacted at the phone numbers listed above.
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