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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



quality-focused administrative professional specializing in client / patient relations, business communications, data / records management, and workflow prioritization eager to offer 11+ years experience toward maximizing an employer s success.



profile of qualifications


         top-performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         integral leader who plans, prioritizes, and manages multiple administrative tasks within deadline-driven environments.

         excellent communicator who seamlessly interfaces with all business representatives through to executive level.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.

         fluent in spanish and english; trustworthy with confidential professional matters.



key areas of expertise


administrative support                      workflow prioritization                      agenda preparation                       billing / payment support

client / patient relations                   business communications               calendar management                  inventory / supplies control

data / records management             staff recruitment processes            correspondence drafting               inquiries / problem resolution



professional synopsis


         apply dynamic administrative support talents toward proficiently managing comprehensive calendars and preparing agendas to include exercising sound judgment in coordinating confidential business efforts in relation to strict agency policies / procedures.

         strategically schedule appointments to maximize use of time and resources and meet and / or exceed client requirements.

         draft, organize, and distribute diverse correspondence (i.e. letters, memos) for management and / or client review.

         optimize business processes by assigning new recruiter leads, distributing referrals, and posting new job openings.

         utilize broad scope of professional services knowledge toward managing candidate profile electronic databases to include creating new accounts, scanning data, posting / updating job profiles, typing / updating resumes, assigning recruiters, and logging calls.

         guarantee seamless administrative functionality by cost-effectively evaluating office inventories and ordering supplies.

         demonstrate strong data / recordkeeping practices to include regularly performing at above-average productivity levels.

         contribute sharp analytical abilities toward processing reimbursement forms, researching / updating client records, distributing client / provider checks, and maintaining accurate and detailed files of monthly billing payments.

         support company in sustaining and developing business by building / maintaining key client relationships, along with providing information / brochures and application packets to clients as requested by senior-level personnel.

         offer solid communication skills toward greeting internal staff, external visitors, and patients within high-volume offices to include promptly screening telephone calls, responding to inquiries, handling client requests, and resolving business challenges.



professional experience


administrator, procare usa health care staffing                                                                                                               2005 c 2009

administrator support, connecticut children s medical center lauren staffing                                                       2004 c 2005

customer service representative, jcpenney                                                                                                                               2002 c 2005

data technician, vna health care, inc. / hobart west                                                                                                             2001 c 2002

receptionist, ranstad                                                                                                                                                                       1999 c 2000


additional professional roles held prior to 1999



education & technical summary


medical assistant certificate                                                                                                                                                goodwin college

clerical computer training certificate                                                                                                                        the church academy


microsoft office suite (word / excel / access) • bullhorn software • internet applications

multiline telephone systems • switchboard operations

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