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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Work Internal: 86-3248

Cellxxx-xxx-xxxx

E-mail: Abc@xyz.com


Objective

 

Results-driven Certified CompTIA A+ IT Tech eager to continue to contribute to Arizona Public Service Company s success by applying technical expertise, dynamic customer service and troubleshooting skills toward optimizing performance as IS Field Services Tech, in IS Department 1238 at Four Corners Power Plant.


Profile

 

Offering almost 30 years of progressive experience supporting the Arizona Public Service Company, with consistent results in achieving organizational objectives. Talent for defining and resolving issues to avoid unnecessary cost expenditures. Strong leader who excels in supporting and motivating top-performing teams. Effectively establish and manage key relationships with senior management, staff, and customers. Maintain up-to-date on current industry trends, products and best practices.


 

Project Management IT Proficiencies Team Leadership Customer Relations

Research & Analysis Process Improvement Technical/Helpdesk Support Compliance

Problem-Solving Strategic Planning Resource Allocation/Administration


Key Achievements

 

  Optimized productivity and operational efficiency by developing a targeted process, identifying areas of weakness and recommending improvements to the scanning system, documentation library and the file organization, as Project Manager of the Computer Based Technical Documentation Project.

  Played a key role in certifying each set of monthly WS image updates, implementing the PIP processes in the Maximo system, and identifying a key strategy to keep the software current on the EWS workstations and DBDocs servers on a weekly basis. 

  Developed automated electronic DailySchedule/Timesheet, which is still in use today due to exceptional efficiency.

  Consistently recognized by customers and earned a strong reputation for exceptional skill, determination and commitment to completing jobs on time and ensuring customer satisfaction.


Career Background

 

ARIZONA PUBLIC SERVICE COMPANY, Fruitland, NM                                                   1980-Present

Computer Tech Sr., Four Corners Computer Support Department (1994-Present)

  Contribute problem-solving skills toward identifying and resolving unsafe conditions and ensuring critical compliance with all safety and security conditions.

  Apply technical expertise and advanced communication skills in providing technical support via Computer Support Help Desk and in the field at least 2 weeks of each month.

  Promptly respond to customer inquiries and providing accurate and timely resolutions to problems relating to network hardware/software and LAN/PC products.

  Proficiently migrated EWS machines to Composer and reconfigured RedTag workstations to support new printers.

 

Page 1 of 2

 

 

Yyyyyy x. yyyyyy                                                                                                         Page 2 of 2


 

Career Background continued

 

 

ARIZONA PUBLIC SERVICE COMPANY, Fruitland, NM                                                   1980-Present

Computer Tech Sr., Four Corners Computer Support Department (1994-Present)

-Continued-

  Optimized critical cyber security and integrity of operations by strategically certifying workstation updates and builds for workstations and notebooks, performing migrations, and ensuring effectiveness of all applications on the EWS with firewall activation. 

  Conducted comprehensive review and analysis of the move to SQLServer 7.0 and off SQLBase and defined and recommended some modifications to increase user friendliness and hide unused functions, integral to improving users use in using the new tracking system.

  Trained, mentored and motivated staff on new release of Maximo to Operations, playing an instrumental role in their development and performance.

  Appointed to serve as a key tester for the new Bailey Process software. 

  Performed extensive tests on all databases and applications to successfully prepare for Y2K and ensure smooth transition into the new century; rebuilt 250 workstations, installed Windows 98 and rolled out Outlook 98.

  Performed hardware/software system reviews, identified and addressed existing and potential issues, and created proactive upgrades and enhancements for optimal results.

  Served as Project Manager to move the department from Bldg 75 to the Mezzanine in Bldg 69, ensuring continual flow of operations while minimizing workflow interruptions.

  Developed, tested and implemented a build for the EWS workstations used for the INFI90 Project; these were combination workstations to be used for standard applications as well as the Bailey Process System. 

  Proficiently developed, tested and provided recommendations enabled non-Windows applications to run under or in conjunction with NT/Windows and/or Windows 95. 

 

Additional Experience at Arizona Public Service Company

 

Accountant Sr., 123 Maintenance, Four Corners Power Plant (1986-1994)

Cost Engineer, Contract Management on PRP and SO2 Removal Projects (1980-1986)


Certifications & Professional Training

 

Certified CompTIA A+ IT TECH                        

CompTIA A+-Networking (Currently in Progress)

Certified Lenovo Service and Repair/Warranty Desktops and Notebooks

Certifications in various NOS

Certifications in multiple Applications and Databases

Multiple IS Certifications/Training Classes

 



 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Work Internal: 86-3248

Cellxxx-xxx-xxxx

E-mail: Abc@xyz.com


 

Date

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking to continue to support the Arizona Public Service Company and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer almost 30 years of experience in supporting all aspects of Arizona Public Service Company operations to generate solid results.  Over the course of my career, I:

 

  Optimized productivity and operational efficiency by developing a targeted process, identifying areas of weakness and recommending improvements to the scanning system, documentation library and the file organization, as Project Manager of the Computer Based Technical Documentation Project.

  Played a key role in certifying each set of monthly WS image updates, implementing the PIP processes in the Maximo system, and identifying a key strategy to keep the software current on the EWS workstations and DBDocs servers on a weekly basis. 

  Developed automated electronic DailySchedule/Timesheet, which is still in use today due to exceptional efficiency.

 

From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive IT processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

As a member of your team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professionally,

 

 

 

Yyyyyy x. yyyyyy

 

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