yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
skilled technical management professional eager to contribute project direction, business development, staff coordination and supervision capacities in a challenging assignment.
ø over 15 years of project management, planning, scheduling, staff supervision and operations experience in the telecommunications sector.
ø strategically coordinate personnel to maximize performance in completing operations on time and under budget.
ø effectively define, develop and execute operations to maximize productivity and efficiency.
ø skilled in project oversight, problem resolution and cost control.
t-mobile 2002 - present
director of network churn analysis & support, denver, co (2010-present)
lead three-person team charged with identifying and implementing company-wide churn reduction.
develop reporting system for sales and engineering to determine acquisition and retention numbers.
identify and prioritize network churn service issues and acquisition/retention trends.
create web-based problem-reporting system for customers to provide company with feedback.
director of engineering & operations, san francisco, ca (2009-2010)
oversaw seven managers and 90 permanent personnel engaged in network operations.
identified geographically-targeted network problems in conjunction with sales and marketing making san francisco into top growth area in country.
initiated lean measures to enhance customer focus in engineering and operations.
achieved greatly-improved resource utilization as a result of restructuring and realignment.
director of west region project management reorganization, san francisco, ca (2007-2009)
provided leadership for three direct reports and 20+ permanent personnel implementing network projects.
oversaw rollout of 3g wireless services, including over 4,500 towers and associated back-office infrastructure for western region, resulting in successful service launches for los angeles, san francisco, seattle, phoenix, san diego, portland, denver and sacramento.
evaluated company product-delivery model as part of special general-assessment project.
set up process improvement team for instituting improvements to all regional processes.
director of engineering & operations, denver, co (2006-2007)
managed staff of 60 overseeing network operations, performance and engineering for denver, salt lake and boise.
oversaw national engineering initiative which developed two new tools for blackberry network access and simplification of network defects.
achieved dramatic reduction of problem analysis from 45 to 10 minutes.
yyyyyy x. yyyyyy
general manager, denver, co/salt lake city, ut (2003-2006)
promoted from senior engineer to rf supervisor to general manager in less than 24 months.
managed $25mm operating budget in salt lake city to build new towers and identify opportunities, improving communications to second-best in country.
developed statistics and alarming tool to provide field personnel with critical network performance.
supervised staff of 33 in network operations, performance and engineering.
achieved prestigious top in ops engineering award in 2005 for resolving call quality problems.
consultant engineer, miami, fl/cleveland, oh (2002-2003)
assessed at&t s south florida market performance and key product requirements.
provided tools, project management and hands-on training for local staff.
developed analysis tool to improve market quality which resulted in 30% fewer service defects.
optimized network performance in downtown cleveland, reducing network problems by 20%.
telecom italia mobile, peru 2001 - 2002
consultant rf manager
directed 15 spanish-speaking personnel with countrywide network planning oversight.
regularly presented to senior management, including this company and citibank investment group.
analyzed emerging technologies and their effect on market opportunities in peru.
redesigned departmental structure to increase efficiency and develop new processes.
ericsson/orange/proximus, switzerland/belgium 1998 - 2001
designed 3g cell towers for eastern switzerland.
optimized tower performance in geneva and brussels, reducing service issues by 30%.
developed statistics analysis too for evaluation and resolution of network problems.
president & owner of ck solutions, inc. providing consultancy services to wavelink systems/pcs primeco, sprint pcs, aethos communications, lucent technologies and nokia communications.
consultant engineer for voicestream optimizing performance of cell phone towers in portland, or.
field measurements operations supervisor for mlj, inc. responsible for management of all measurement projects in north america for aerial communications, at&t wireless, ericsson, gte, lucent technologies, microcell one2one, motorola, nokia, nortel and sprint pcs, overseeing logistics and training for 35 staff members, $500,000 in inventory and $600,000 in departmental revenue and directing 20 test technicians measuring first pcs1900 project in north america.
bachelor of science, computer engineering 1995
macroeconomics, microeconomics, money, information technology and banking courses
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