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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven team leader eager to contribute excellent communication skills and sharp business acumen toward supporting the employer in enhancing operational performance


ø  offer extensive leadership experience with expertise in data analysis and report production, team building and staff development, and process improvements/quality control

ø  design and implement highly effective employee training and recognition programs that result in excellent levels of staff motivation, retention, job satisfaction, and overall productivity

ø  foster team-oriented culture that emphasizes knowledge sharing, active participation, and cross-functional problem solving

ø  identify and address employee strengths and weaknesses, develop individual goals and set timeframes for advancement, create opportunities for growth, and provide constructive feedback and performance assessments

ø  strategically plan and coordinate workflow for optimal coverage while containing labor costs

ø  oversee production planning, system change testing, quality control, issue root cause investigation and resolution, and documentation efforts

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  strong technical proficiencies including ms office and information mapping software


~ key achievements ~

         selected to participate in multiple pilot programs aimed at improving operational performance throughout the company; served on standardized software implementation group, blessingwhite managing professional growth training group, continuous improvement steering committee, and spearheaded enterprise-wide effort to increase effectiveness of meetings

         successfully pioneered long-term resource allocation initiative, introduced production summary documentation procedures, and partnered with other team leaders to establish a task-sharing process to consistently meet deadlines, reduce stress on staff, facilitate cross-functional training, and build a knowledge base regarding systems and production cycles

         granted numerous star achiever awards for exceptional efforts, innovation, and teamwork

professional experience                

aipso, johnston, ri                                                                                                                                         1986 c present

team leader (2006 c present)

sr.  data analyst (1999 c 2006)

data analyst (1995 c 1999)

assistant analyst (1990 c 1995)

sr. data entry operator (1988 c 1990)

data entry operator (1986 c 1988)

         in recognition of outstanding performance, steadily progressed within this nonprofit organization serving the automobile residual insurance market to attain position entrusted with oversight of up to 14 team members responsible for electronic data processing and analysis, information systems administration, and system analysis

         proactively monitor six major processing systems and their subsystems to ensure superior quality levels and timely production of deliverables; introduce process improvements and operational controls to continually enhance productivity and integrity

         define project requirements, delegate assignments and allocate resources, facilitate internal and external communications, and provide status updates throughout all phases

         conduct extensive research to identify and then implement optimal on-the-job training techniques and performance incentives to achieve greater effect

         work closely with all direct reports to determine individual goals and provide personalized employee development plans; offer high potential personnel opportunities to become subject matter experts and grow within the company, support underperforming staff in addressing performance issues and expanding skill sets

         in conjunction with two other team leaders, assess staff accomplishments, discuss development needs, and document progress towards meeting performance goals; provide quarterly and day-to-day constructive feedback for employees

         cultivate a positive and productive work environment through team-building, leading monthly staff meetings, encouraging peer knowledge sharing, soliciting external feedback, and communicating recognition for extraordinary achievements


university of rhode island, kingston, ri                                                                                                             1995

b.s in business administration, magna cum laude                     

         member, beta gamma sigma international honor society

         completed additional graduate-level coursework in employment law, labor law, labor economics  


yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in team leadership, staff development, process improvement, quality control, and data analysis.  i excel at introducing operational enhancements that increase productivity, teamwork, and client satisfaction.  my strong motivational skills combined with my hands-on production experience have consistently proven instrumental in my success at improving employee and corporate performance.   additionally, i ve played a key role in leading major company-wide standardization and enrichment initiatives.  to complement this background, i hold a bachelor s degree in business administration. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy

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