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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



senior it manager with expertise in business analysis, technology solutions, administrative/fiscal operations, and team building eager to contribute talents toward the success of a dynamic company.



ø  offer progressive it experience in analyzing business processes, developing best practices and implementing solutions that meet the business needs and budgets.

ø  comprehensive background working with a variety of technologies, architectures, development and design processes.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with both technical and business populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.


professional experience

supportsoft inc.                                                                                                                2005-present

global services architect

  contribute industry expertise and problem solving skills in designing and developing integrated marketing/registration solution to be deployed on all dell pc deployments for the retail market.

  exhibit solid leadership qualities in managing the development group of verizon fios & dsl service configuration software, as well as supervising the development team for upgrade of existing online support infrastructure for bellsouth.

  apply sharp business acumen toward defining and implementing automatic configuration management processes and upgrades to boost overall operational performance.

  successfully reduce costs for maintenance/troubleshooting while increasing customer satisfaction for clients by proactively enhancing dsl and cable service delivery mechanisms.

  automate and decrease costs for service delivery requirements, instrumental to maximizing productivity, efficiency and profitability.


level 3 communications                                                                                                  2000-2005

sr. architect                   

  contributed strong leadership skills toward successfully mentoring both department and cross-functional teams to ensure optimal operational productivity.

  appointed team lead and manager of the core development group for help desk as well as crm in the voip groups, exhibiting dynamic leadership and communication skills.

  significantly reduced order processing time from 15 days to less than 2 hours by designing and implementing partner order entry and provisioning system for various voip products.



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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2



level 3 communications                                                                                                  2000-2005

sr. architect                   


  strategically developed and implemented broad range of management solutions integral to boosting productivity, efficiency and quality of operations; key projects included: psap lookup tool, on-plan financial management tool, employee lifecycle management system and vpn dialer integration utility, amongst others.

  steered the structuring and execution of results-driven information system programs and solutions, substantially improving performance.


software intelligence                                                                                                        1997-2000


  demonstrated detail orientation and organizational skills in managing nt infrastructure for organization and overseeing web hosting presence for 50 individual websites.

  identified and addressed existing and potential networking issues and created proactive upgrades and enhancements for optimal results.


south dakota state university                                                                                         1995-1997

systems administrator             

  relied upon to lend expertise in managing the it systems for nasa s landsat image processing lab.

  exhibited sharp problem solving and analytical abilities in effectively overseeing the novell networking for environmental engineering research commission.



master of business administration - university of phoenix, 2005

master of science, computer science - colorado technical university, 2002

bachelor of science, electrical engineering - south dakota state university, 1997


technical skills

c#,, vb6, c, c++



.net framework, xml

object oriented analysis and design techniques (ooa/ood)

oracle, sql server, informix, olap

directory services, active directory, ldap

performance analysis, capacity planning

development lifecycle methodologies

windows server, exchange server, msmq, biztalk server, iis server


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by the accompanying resume, i have extensive experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships with both technical and non-technical professionals.  to complement my experience, i offer a master of business administration and a master of science in computer science.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy


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