~ proven international business leader • expert in policy / procedure creation • goal-driven team player ~

 

results-driven, solutions-focused leader eager to apply superior operations management, training / development, sales, and strategic analysis expertise toward supporting an employer in maximizing profits.

 

profile

 

ø  expert at blending strong decision-making abilities with outstanding organizational skills, solid analytical attributes, and proven interpersonal-relationship building talents.

ø  adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall goals and objectives.

ø  actively communicate a company s vision, value, and goals to personnel in order to profitably ensure a consistently successful operational performance, along with concurrently empowering associates to make decisions to reflect positively on corporate well-being.

ø  skillful at performing independently or within a team-oriented environment to exceed all operational goals and financial objectives.

ø  excel in building critical client relationships and professional networks to increase bottom line profits.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining superior customer service levels and solid professional work ethics.

 

professional experience

 

 

key achievements

   increased overall productivity 20% by recruiting outstanding employees, streamlining organizational processes, and implementing exceptional quality standards.

   strategically evaluated pros and cons of pay-for-performance program versus standard hourly pay program to achieve maximum employee productivity and operational cost-effectiveness.

 

ø  apply dynamic managerial skills toward profitably overseeing u.s. and india call centers for an industry leader in web-based digital medical record retrieval.

ø  perform all recruitment, hiring, and training / development activities in coordination with forecasting models and quality department initiatives.

ø  profitably streamlined accountability processes for three centers to achieve the highest individualized effectiveness in production, staffing, and leadership development while concurrently maintaining all corporate standards and quality-based expectations.

ø  restructured organizational operations for three call centers which contributed to a substantial reduction in human mistakes concerning an internal software program.

 

 

key achievements

   achieved a staffing reduction of 30% while continually upholding a consistently high volume of work.

 

ø  optimized business operations by implementing streamlined work processes for u.s.- and india-based productivity, along with strategically steering all goals for management and personnel.

ø  supported offshore operational efforts by residing in india for one year to implement critical policies, best practice methodologies, and organizational procedures to ensure essential compliance with all corporate-based standards and business objectives.

 

professional experience (continued)

 

key achievements

   spearheaded the development of an innovative ip relay department which became a highly profitably company-wide component within two years consisting of 325 employees and an 11-member management team.

   successfully increased corporate revenue by 10% each month during fy 2006.

 

ø  demonstrated outstanding organizational skills toward the creation and implementation of wide-ranging training programs and materials for incoming personnel, including developing resourceful ongoing quality assurance evaluations for employees; formed and assessed yearly departmental budgets to maintain operational success.

ø  maximized product profitability by performing key media-based advertising endeavors critical toward assisting sales and marketing departments with recruiting potential customers.

ø  liaised with executive-level management, product management, and ip relay core teams to develop detailed departmental strategies and to ensure seamless operational processes at all times.

ø  proactively worked with corporate lawyers regarding various ip relay-related legal matters; researched and adhered to strict fcc regulations at all times.

ø  executed a successful outsourcing project in india by optimally choosing proposals, touring work sites, cost-effectively negotiating contracts, and training a top-performing outsourcing team.

 

 

key achievements

   utilized optimal sales management abilities to lead a 2003 sales team to 1,800 contracted accounts which generated over $720,000 in new revenue.

   attained 2003 honors as the top company-wide sales representative for contracting 330 annual accounts which produced over $480,000 in new business.

   recognized as the top first-year sales representative company-wide in 2000 for successfully contracting 275 annual accounts which surpassed industry-selling norms by a substantial 45%.

   implemented exceptional customer service strategies that resulted in an over 80% retention rate, whereas industry norm was 50%.

 

ø  drove business growth by overseeing 3,800 corporate accounts which encompassed over $1.6 million in revenue for one of the largest texas-based pest control companies, including consistently closing over 80 sales per month from company leads and advertising to generate $20,000 in revenue.

ø  developed pioneering commercial marketing and bidding standards which increased business prospects by 200%.

ø  expertly analyzed weekly and monthly reports to set department-wide productivity standards; delegated tasks to allow individualized work-related confidence, while ensuring the completion of all organizational goals.

ø  created dynamically effective training programs for new sales personnel utilizing powerpoint presentations, along with developing, implementing, and maintaining high-quality standards for associates to provide consistency within business operations.

ø  coordinated comprehensive recruitment / hiring procedures which were adopted by human resources company-wide.

 

education

 

master of science in education                                                                                       utah state university

bachelor of science in education                                                                                   utah state university

 

 

~ proven international business leader • expert in policy / procedure creation • goal-driven team player ~

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding executive-level management role within a progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad business background in operations management, international business, sales / account development, and team building toward actively supporting the optimization of your company s bottom-line.  i am adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with corporate goals and objectives, and excel at actively communicating a company s vision, value, and goals to personnel in order to profitably ensure a consistently successful operational performance.

 

you will find me to be results-driven, solutions-focused leader who is able to spearhead operational success by blending strong decision-making abilities with outstanding organizational skills, solid analytical attributes, and proven interpersonal-relationship building talents.  in addition, i have the ability to thrive within fast-paced, high-pressure environments while concurrently prioritizing and streamlining processes to increase efficiency and consistently maintaining superior customer service levels and professional work ethics.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your management team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy