yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

solutions-focused, enthusiastic human resources professional specializing in staff recruitment, process improvement, business communications, and client services eager to contribute breadth of experience toward optimizing an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and employee satisfaction.  integral team player who provides quality staff recruitment that encourages low turnover rates and high levels of company loyalty.  excellent communicator who can handle multiple assignments within deadline-driven environments.  currently enrolled in a rigorous phr program.

 

key areas of expertise

 

employee recruitment          interview scheduling           process improvement                     business communications         strategic planning

training / development         employee mentoring           benefits / payroll management        client / customer relations       position marketing

program coordination           workflow prioritization         team / morale building                   executive-level support            recordkeeping

 

career highlights

 

         spearheaded enhanced employee performance by collaborating with management to initiate efforts to correct staff inefficiencies and address wide-ranging personal issues which influenced productivity.

         achieved improved business procedures by developing an access program to categorize applicants by qualifications and interview results.

         minimized attrition by identifying company trends, as well as conducting research and data analysis regarding employee termination policies.

         developed superior employee relations by coordinating hr activities and staff development programs with department management.

         increased monthly sales 18% by analyzing market trends and preparing comprehensive reports regarding merchandise eliminations.

         reduced expenses, improved profitability, and maintained high inventory levels by developing profit-focused business techniques.

         decreased shrinkage 15% by reorganizing storage room facilities and modifying overall store layout.

 

professional synopsis

 

 

         applied dynamic leadership talents toward directing $3 million in store merchandise to include recruiting, training, and managing a top-performing 6-member staff in meeting and / or exceeding set profit objectives and high-quality customer service goals.

         contributed solid interpersonal relations skills instrumental in conducting valuable daily meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         interfaced with senior management to create targeted strategies in coordination with current market trends, along with actively liaising with clientele to develop and / or maintain strong professional relationships by promptly resolving diverse business challenges.

 

 

         strategically steered hr efforts by communicating policy / program changes to benefit holders, along with ensuring benefits compliance, resolving key issues to prevent major legal costs, and successfully handling confidential data and complex staff concerns.

         expertly managed hris computer systems and programs to include streamlining policies / procedures to enhance productivity levels.

         utilized broad scope of professional knowledge to identify, troubleshoot, educate, and / or research external customer issues regarding ibm benefits, insurance, and enrollment (i.e. std, ltd, flma) within a fast-paced, high-volume call center environment.

 

 

         drove hr efficiency by processing comprehensive new hire, benefits, leave terminations, and payroll documentation as a primary company contact for all management and employees to include handling all staff recruitment and orientation processes.

         demonstrated sharp analytical abilities toward managing employee attendance, payroll, benefits, and salary discrepancies, as well as tracking staffing retention logs to identify gaps / weaknesses and conducting / documenting exit interviews as required.

         performed diplomatic conflict resolution and encouraged objective performance / conduct appraisals and supportive assessments.

 

recent supplemental experience

 

assistant coach / offensive coordinator, new york dragons / islanders arena football league, uniondale, ny     2004 c 2009

assistant coach / defensive coordinator, memphis xplorers arena football 2, southaven ms                                                 2004

 

education and technical summary

 

b.s., marketing (cum laude 3.6 gpa), winthrop university             a.s., marketing & human resource, university of cincinnati

 

microsoft windows 95 / 98 / xp / vista os • macintosh os • ibm os • microsoft office suite • microsoft outlook • internet applications