Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at developing and cultivating key coalitions and relationships both within the marketplace and workplace.
Strategic/Feasibility Plans • Leadership Principles • Customer Retention and Loyalty Focused • Business Analysis
Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development
Data Gathering and Analysis • Time Management Effectiveness • Market Penetration
Customer Service Programs • Competitive Intelligence Assessments
Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Possess strong organizational and analytical skills and highly adaptable in quickly changing financial environments.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.
Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Technology savvy and proficient in numerous software applications and platforms.
Develop in-depth marketing and business development plans by thoroughly analyzing market trends and demographic information.
Strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, strategic planning, financial feasibility assessments,, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.
Manage business facets including high level analyses related to departmental budgets, financial lines and marketing plans.
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
Managed company s first one million dollar store as well as highest grossing revenue store.
Increased sales from $550K in 2004 $1.1M in four years as well as increased profits from $46K to $300K within same time frame.
Due to strategic programs, captured 16% more inventory and saw a 13% increase in consignment customers with 22% of those being new customers.
Increased sales 12% over previous year from $947K to $1.1M or and increase of 5%.
Increased sales by 50% during five year period.
Increased gross profit margin by 11% from $554K to $627K.
Opened highest volume store taking the opening year revenue loss of $47K to a profit of $71K within one year. Within three years, net revenue was $287K.
Created pricing guide for company, streamlining the consignment process and providing consistency in pricing for entire company.
Organized company's annual awards dinner with the purpose of recognition and retention. Created the categories in which associates were recognized for excellence and created the ballots in which the associates were nominated.
Recipient of store manager of the year awards for 6 individual years.
Throughout tenure, significantly increased employee and customer retention as well as developed and implemented numerous recognition programs.
Customer Satisfaction Specialist
- B.S. C Organizational Leadership Bethel College
- Certification C MS Office (Pending)
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