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Results-focused Business Leader eager to contribute significant sales savvy, financial acumen, and managerial talents toward actively supporting a dynamic organization in optimizing bottom-line results.
Increased revenue for J&J Tiling 45% through proficiency in job scheduling, forecasting and planning.
Championed reduction in DSO (Days Sales Outstanding) for Emerson Energy from 66 to 44 days.
Successfully boosted sales revenues for Satellite Communications from $250K to $325K and elevated profits 21% per sales representative by introducing comprehensive training program.
While with National Action Financial Services, directed and managed team of 12 in collection activities for $2.5M Sears portfolio; ranked #1 nationwide on 11 occasions out of 14 teams supporting portfolio.
Leveraged exceptional coaching abilities to increase team production at National Action by $200K/month.
Boosted collection at National Action by 25% by implementing new strategies and procedures.
Significant background in B2B and B2C sales, policy and procedure development, budgeting, hiring/staffing, scheduling, contract negotiations, customer service, and operations leadership.
Harness leadership talents to build and inspire teams, resolve conflicts, and elevate staff morale.
Sr. Collections Specialist (contract) C Waste Industries, Inc., Raleigh, NC, 2008 to Present
- Manage collection activities for 9,660+ accounts in waste disposal industry.
- Refer delinquent accounts to external agencies monthly, analyze and reconcile accounts, and process credits and debits when applicable.
Multi-Site Manager C J&J Tiling Company, Raleigh, NC, 2001 to 2008
- Directed, motivated and managed crew of four in residential tiling operations, consistently emphasizing attention to quality, customer satisfaction, and efficiency.
- Participated in preparing proposals and job estimates, navigating sales, and purchasing materials.
Sr. Credit Analyst / Manager C Emerson Energy Systems, Raleigh, NC, 2000 to 2001
Demonstrated proven management acumen in hiring, training, coaching and supervising associates.
Oversaw collection of $30M portfolio comprised of 300+ U.S. and International accounts.
Meticulously conducted credit analysis on all new U.S. customers, approving or denying credit up to $1M.
Exercised administrative talents to diligently review financial statements and generate month-end reports.
Collection Manager / Customer Service Manager C National Action Financial Services, Norcross, GA, 1996 to 2000
Manager/Sales Representative, Satellite Communications Industries, Phoenix, AZ, 1993 to 1996
Education & Professional Development
Master of Project Management C MPM, Keller Graduate School Of Management, DeVry, Atlanta, GA
Bachelor of Science, Justice / Pre-Law, Arizona State University, Phoenix, Arizona
- Dale Carnegie: How to Win Friends and Influence People
- Steven Covey: 7 Habits of Highly Successful People
Microsoft Office, WordPerfect, Microsoft Project, Oracle Applications, BaaN, Remedy, Semtek, MAS 90/200, A+
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