yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior system/desk top/server administrator assignment.

career profile

ø  b.a., computer science information systems.

ø  over nine years of relevant it experience.

ø  career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in network administration, lan networks, connectivity, security and firewalls.

ø  outstanding user service abilities on novell netware, citrix and ms windows.

ø  capable of providing second and third level network/pc technical support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

professional experience

citibank, new castle, de                                                                                                           2000 - present

system administrator/avp

       recruited to serve in project manager role for windows 2000 servers, workstation upgrades and domain conversion.

       ensure delivery of exceptional hardware/software support at multiple citibank/smith barney sites.

       deliver high quality support for 2000 user accounts, 1900 pcs/laptops, 120 servers, and 200 applications.

       key contributor in team of seven professionals.

       monitor and track two ticket queues, one for trouble tickets and one for account modifications, and hardware installations.

       designated as project manager for multiple projects including upgrading all pcs from windows 2000 to xp and cost saving initiatives covering applications and print server consolidation.

 

dow jones and company, princeton, nj                                                                                        1999 - 2000

system administrator

       monitored dow jones and wall street journal websites.

       maintained websites with the use of unix (solaris).

       provided customer support over the telephone.

 

earlier background

during 1997-1999, served as sales representative, secpro services inc., ballmawr, nj.  in this assignment, built outstanding sales, prospecting, account management, service upgrades and customer service skill sets.

education

richard stockton college of new jersey, pomona, nj

bachelor of arts, computer science, 1997

 

nettrain technical school, mt. laurel, nj

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a senior system/desk top/server administrator capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.a., computer science information systems, and over nine years of highly successful it experience.  to complement this background, i possess demonstrated expertise in lan networks, installation, configuration, troubleshooting, project management and user support, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

sean mitchell

 

 

 

 

 

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