Eager to contribute extensive systems support, office administration, and customer service expertise
toward supporting a dynamic company in optimizing bottom-line performance.
Substantial administrative and technical support experience with an emphasis in testing and supporting internal websites, gathering and documenting software requirements, and supporting products through to final release.
Outstanding expertise in accounting, customer service, troubleshooting, and project coordination.
Reputation for professionalism, longevity, dedication, communication skills, integrity, and a team player work approach.
Extremely versatile; quickly adapt to new roles, responsibilities, software, and environments.
Proven ability to process a high volume of work without sacrificing quality, and continuously seek out new approaches to streamline and expedite daily administrative processes.
Proficiency in hiring, training, payroll, and cultivating cohesive relationships at all levels throughout an organization.
Tupperware Home Parties, 2006 to Present
Systems Development and Support
Leverage considerable technical acumen to test and ensure accuracy of new features/functions of My Sales internal website used by sales consultants.
Report identified errors to programmers to ensure new pages, additions, and features are accurate and functional and to steer compliance with provincial and federal tax requirements.
Test and validate online product changes or additions (item number, description, price, etc.) to ensure precise alignment with Regional Distribution Centre.
Review, verify, approve, process and submit Native Tax refund claims to Tupperware.
- Designed and standardized all submission forms and manuals for Native Tax refund claims for Canada and held accountability for update in 2009.
- Validated new requirements for pre-authorized debits for My Sales Tupperware Card documentation to adhere to specific regulatory changes.
- Designed comprehensive training manuals to aid sales force in learning program features.
Tupperware Distributorship, 1989 to 2006
Spearheaded full spectrum of administrative functions for #1 distributorship nationwide generating sales of $2.5M annually and oversaw expansive sales force.
Applied dynamic organizational skills to drive human resources functions (hiring, scheduling, payroll, termination), sales data entry, customer service, and problem solving.
Performed general accounting (accounts payable and receivable), administered payroll including all deductions, handled company deposits, and trained staff in use of proprietary software.
Resourcefully created, designed and distributed weekly newsletter to recognize outstanding sales personnel, and announce new program and product launches.
Initiated and managed off-site data processing centre for Multi-Tupperware distributorships.
- Project-managed bi-annual sales meetings for major launches by choosing location, determining dates, arranging catering, gathering data for sales recognition and awards, assembling PowerPoint presentations, and producing materials such as certificates, agendas and handouts.
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