yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
dynamic business generalist with experience spanning team building, training, professional development and operations through sales and customer service eager to contribute to the success of a progressive organization.
ø highly skilled in employee training, customer service, office administration and technical functions.
ø fluent in english, hindi and urdu.
ø b.a., business administration.
ø effectively define, develop and execute operations to boost productivity and efficiency.
certified instructor and registered proctor, servsafe food service operations
microsoft office suite, windows 7/xp
7-11, inc., gaithersburg, md 1995 - present
field training specialist
initially recruited as sales associate and earned successive promotions to assistant manager and current position due to outstanding performance.
train franchisees, field operational staffs and store managers in retail operations on daily, weekly and monthly basis and for special events.
complete banking, cash, deposit and register documentation, perform scheduling and transactional supervision, monitor inventory and order products with retail information system.
professionally develop and train staff, resolve customer problems and ensure open communications.
instruct and coach employees in implementation of corporate business strategy, ensure stores meet company standards for cleanliness and operation and evaluate training results and profitability and provide information feedback to corporate management.
oversee inventory, service high volume of customers and manage cash operations.
university of maryland, college park, md
bachelor of arts, business administration 2006
business management certificate, 2004
montgomery college, germantown, md
associate of arts, business administration 2001
associate of arts, general studies 2001
yyyyyy x. yyyyyy
other career background
employed as customer service specialist by walmart managing financial transactions in photo department and ensuring proper developing of customers orders; student assistant for montgomery college career & transfer center helping students with career and transfer resources, supporting campus events, preparing flyers, distributing promotional materials and designing bulletin boards; student assistant in montgomery college computer laboratory logging students into database, resolving problems, managing telephone calls and performing miscellaneous administrative tasks; events and food coordinator and inventory database manager volunteer for anjuman e-ezzi mosque.
recognition and activities
recipient of key to success award at montgomery college, presented by college provost
montgomery college student senate treasurer and senator
winner of future business leaders of america award at edison high school
muslim student association project lead, best buddies, international club and photographer for the globe student newspaper
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