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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx

Contact Current Employer: No-Confidential


Job Announcement#:



Core Qualifications


Government Employee, Customer Service, Customer Relations, Transportation Security, Administrative Operations, Office Management, Clerical, Database Management, Communications, Workflow Management, Multitasking, Organization, Strategic Planning, Team/Group Leadership, Training/Teaching, Multi-Lingual, Quick Learner; Adaptable; Flexible


Work Experience


Transportation Security Administration (TSA)

Boston, MA

Hours per Week: 30

Salary: $31,846/annual

Supervisor: Robert Machado; Phone xxx-xxx-xxxx ; Contact: No

Transportation Security Officer

In support of national security initiatives control entry and exit points at Delta Checkpoint. Proficiently conduct pre-checkpoint entry ticket checks, monitor walk-through metal detector and conduct hand-wand/pat-down and bag searches.  Efficiently operate x-ray machines to clearly identify dangerous and prohibited objects/items in bag and cargo as well as on passengers; intervene to prevent transport onto aircraft.

Effectively maintain positive public relations in providing instructions and directions, responding to inquiries and troubleshooting issues.  Proactively address and diffuse disruptive/angry passenger and conflict-related problems.  Demonstrate talent for making sound decisions in both crisis and routine situations.

Capitalize on opportunity to continually enhance security screening processes and personal performance through active participation in ongoing training and development.  Exhibit strong focus and awareness in effectively working within stressful, noisy, distracting, and time-sensitive environments.



Valente Insurance Agency

Dorchester, MA

Hours per Week: 40

Salary $40,000/annual

Supervisor: Trang Huynh; Phone: 857-334-9167; Contact: Contact me first

Customer Service Representative

Page 1 of 3


Consistently delivered quality customer service via both phone and on site, playing solid role in sustaining and growing business; effectively assisted customers with insurance claims, including follow-up, liaised between client and insurance companies, provided quotes, and processed both new and renewal policies.  Offered Vietnamese to English translation assistance. 

Contributed sharp administrative skills toward managing broad range of office functions, from accepting/processing online payments and maintaining/updating customer account information to preparing detailed applications for insurance, RMV for registration, title, amendment, and related documents.  Productively facilitated mass mailing of insurance DEC pages.  Actively worked with auto dealers and shops to generate vehicle information and coordinate repairs. 



Boston Women's Fund

Boston, MA

Hours per Week: 40

Salary: $34,000/annual

Supervisor: Trinh Nguyen; Phone: 617-319-9009; Contact: Contact me first

Office Manager/Database Manager

Exhibited sharp business acumen in successfully steering operations of a 7-employee office. Effectively responded to phone, walk-in and email inquiries, processed donation receipts and maintained public/donor relations.

Developed and produced quality correspondence and meeting minutes as well as newsletter and annual reports.  Additionally prepared complex information supporting varied meetings and retreats. Performed high volume of database maintenance, updates and retrievals. 

Collaborated with Finance Director and Director of Development/Public Relations in strategically planning and administering budget.  Acted as key contact person for efficient management of office supplies, equipment and repairs.



Umass Boston College Prep/Upward Bound Program

Boston, MA

Hours per Week: 15-20/school year and 40/full-time summer residential camp

Salary: $8/hr

Supervisor: Sajeda Khalifa; Phone: 781-572-5138; Contact: Contact me first

Dorm Counselor/Tutor/Teaching Assistant
Exhibited sharp leadership skills in supervising and counseling group of Boston Public High School students over academic year as well as during summer residential programs. Delivered tutoring in diverse subject matters in order to boost student academic performance.  Resourcefully coordinated student activities and chaperoned fieldtrips.


University of Massachusetts-Boston

Degree: Bachelor of Arts

Major:  Political Science w/ concentration on IR

Earned: 2002

GPA: 2.18/4.0 scale

Credits Earned: 122

Studies Abroad: Universita per Stranieri di Siena--Siena, Italy; Spring 2000


Yyyyyy x. yyyyyy                                                                                                                            Page 3 of 3


Additional Academics


Asian Social Institute--Manila, Philippines; Summer 2006

Humboldt State University--Arcata, California; Fall 2001


Volunteer Activities


Overseas Volunteer/English Teacher, Hong Bang, Inc., Vietnam; 2005-2006

Taught English language to disadvantaged inner city and rural area Vietnamese children

Worked with Social Services Office, Ho Chi Minh City, providing English to Vietnamese and Vietnamese to English translation of proposals, letters, brochures, and related materials

Actively participated in site visits and field work supporting scholarship projects


Technical Proficiencies


Microsoft Office: Word, Excel, PowerPoint, Outlook, WIN95/98/2000, NT, XP, VISTA, MAC OS, Special Agent Database, GiftMaker Pro Database, Internet, emails, search engines...




Fluent, English and Vietnamese

Basic Skills, Italian and Spanish



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