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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Hospitality Operations / Customer Service / Human Capital Development

Quality Assurance ~ Organizational Efficiency ~ Client Relations


Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace. 


Key Transferable Skill Sets


Customer Service • Leadership Principles • Retention and Loyalty Focused • Cost Control Optimization

Collaborative Team Member • Efficiency Strategies • Proactive Problem Solving

Data Gathering and Analysis • Time Management Effectiveness

Qualifications Profile


         Utilize extensive knowledge of customer service protocols to develop specialized loyalty and retention programs.

         Effectively lead top-performing teams in concerted efforts to maximize organizational productivity.

         Excel in defining and implementing policies and systems that boost productivity, efficiency and quality of operations.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt and develop necessary skills to diverse organization needs.

         Technology savvy and proficient in numerous software applications and platforms.

Transferable Competencies


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in hospitality, effective customer service methodologies, conflict management and effective communication techniques, research and data analysis, and strategic planning.

         Analyze operational facets including departmental budgets, financial lines, inventory, marketing plans, and staff training programs.

         Consistently focus on ensuring development of high-standard office administration protocols. 

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Enhance operational efficiencies by effectively delivering new-hire training in broad range of skills.

Academic & Specialized Training


- Bachelor of Science C Hotel & Restaurant Management                        University of New Haven

- Certification C Financial Management                                                                                   ECornell

- Certifications C Bar Smarts, TIPS, ServSafe, Sommelier     The Professional Culinary Institute


Select Achievements


         Coordinated programs with Sales Department to generate new customer base resulting in 10% sales increase. (Fairmont Hotel)

         Increased JD Power score 15%-20% across all departmental lines by creation of new and improved menu items, frequent staff quality service training, and morale enhancement via incentive programs. (Fairmont Hotel)

         Generated 20% increase in net profits by incorporating programs to decrease controllable expenses and labor costs as well as increase revenue. (Fairmont Hotel) 

         Acted as consultant during the opening of Sensing in Fairmont Battery Park. (Fairmont Hotel)

         Consistently kept liquor costs under 22%. (28 Degrees)

         Elected Kitchen Manager for Governor Roland Fundraiser (University of New Haven)

Professional Summary


Banquet Manager

Fairmont Hotel & Resorts                                                                                              2008 C Present



Oak Bar Manager / Acting General Manager

Fairmont Hotel & Resorts                                                                                                                 2009



Assistant General Manager / Bar Manager

28 Degrees                                                                                                                                 2005 C 2007



Assistant General Manager

Armani Cafe                                                                                                                                          2005



Banquet Manager

The Country Club                                                                                                                    2004 C 2005



Primary Job Functions: Payroll, Scheduling, Cocktail Design, Wine List Creation, Menu Design, Inventory Analysis, Procurement and Purchasing, Invoice Billing, Human Capital Training and Development, Staff Management (100+), Bar Design, Creation of Service Policies and Procedures,  Management of Large Functions (600+).        
















 Yyyyyy x. yyyyyy


Hospitality Operations / Business Analysis / Customer Service

Management & Supervision / Efficiency Best Practices / Cost Control Optimization







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of experience within the Hospitality Industry as an Operations and Management Professional.  I am also astute at employing leadership practices that help ensure cohesiveness between departments and team members.  I am now seeking a new application for my diverse skills and background.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy

















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