Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at developing and cultivating key coalitions and relationships within the workplace.
Customer Service • Leadership Principles • Retention and Loyalty Focused • Cost Control Optimization
Collaborative Team Member • Efficiency Strategies • Proactive Problem Solving
Data Gathering and Analysis • Time Management Effectiveness
Utilize extensive knowledge of customer service protocols to develop specialized loyalty and retention programs.
Effectively lead top-performing teams in concerted efforts to maximize organizational productivity.
Excel in defining and implementing policies and systems that boost productivity, efficiency and quality of operations.
Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Proven ability to adapt and develop necessary skills to diverse organization needs.
Technology savvy and proficient in numerous software applications and platforms.
Strong analytical background with the ability to work independently on multiple projects with specialized experience in hospitality, effective customer service methodologies, conflict management and effective communication techniques, research and data analysis, and strategic planning.
Analyze operational facets including departmental budgets, financial lines, inventory, marketing plans, and staff training programs.
Consistently focus on ensuring development of high-standard office administration protocols.
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
Enhance operational efficiencies by effectively delivering new-hire training in broad range of skills.
- Bachelor of Science C Hotel & Restaurant Management University of New Haven
- Certification C Financial Management ECornell
- Certifications C Bar Smarts, TIPS, ServSafe, Sommelier The Professional Culinary Institute
Coordinated programs with Sales Department to generate new customer base resulting in 10% sales increase. (Fairmont Hotel)
Increased JD Power score 15%-20% across all departmental lines by creation of new and improved menu items, frequent staff quality service training, and morale enhancement via incentive programs. (Fairmont Hotel)
Generated 20% increase in net profits by incorporating programs to decrease controllable expenses and labor costs as well as increase revenue. (Fairmont Hotel)
Acted as consultant during the opening of Sensing in Fairmont Battery Park. (Fairmont Hotel)
Consistently kept liquor costs under 22%. (28 Degrees)
Elected Kitchen Manager for Governor Roland Fundraiser (University of New Haven)
Oak Bar Manager / Acting General Manager
Assistant General Manager / Bar Manager
Assistant General Manager
Primary Job Functions: Payroll, Scheduling, Cocktail Design, Wine List Creation, Menu Design, Inventory Analysis, Procurement and Purchasing, Invoice Billing, Human Capital Training and Development, Staff Management (100+), Bar Design, Creation of Service Policies and Procedures, Management of Large Functions (600+).
Yyyyyy x. yyyyyy
Hospitality Operations / Business Analysis / Customer Service
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of experience within the Hospitality Industry as an Operations and Management Professional. I am also astute at employing leadership practices that help ensure cohesiveness between departments and team members. I am now seeking a new application for my diverse skills and background.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Yyyyyy x. yyyyyy
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